Global Head of Customer Success at Notion

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

10+ years experience leading go-to-market functions within a fast-growing SaaS environment with a focus on post-sales motions
A track record in delivering customer and business outcomes in an innovative way
Managed global teams and a diverse customer base (SMB through to Enterprise; across markets and cultures)
Customer-centric at your core and a champion for customers; passionate about understanding customers' organizations, business priorities, and sources of value

Responsibilities

Develop and implement strategies to align the Customer Success organization to company goals and objectives, especially pertaining to churn, retention, growth, and adoption
Manage and develop a global customer success team, balancing consistent standards of excellence while recognizing and supporting regional nuance
Build alliances across teams to improve processes and drive the company’s value proposition, enhancing customer conversations and ensuring cohesive engagement
Meet regularly with enterprise customers and leaders to develop and execute tailored success strategies to drive adoption and engagement
Monitor and analyze customer health metrics to identify risks and opportunities for proactive intervention
Gather customer feedback to drive product improvements and advocate for customers within the company
Utilize customer success management platforms and tools to streamline processes and improve efficiency

Skills

Customer Success

Leadership

Team Management

Churn Reduction

Customer Retention

Growth Strategies

Customer Adoption

Strategic Planning

Global Management

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees