Global Head of Customer Success at Notion

New York, New York, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

10+ years experience leading go-to-market functions within a fast-growing SaaS environment with a focus on post-sales motions
A track record in delivering customer and business outcomes in an innovative way
Managed global teams and a diverse customer base (SMB through to Enterprise; across markets and cultures)
Customer-centric at your core and a champion for customers; passionate about understanding customers' organizations, business priorities, and sources of value

Responsibilities

Develop and implement strategies to align the Customer Success organization to company goals and objectives, especially pertaining to churn, retention, growth, and adoption
Manage and develop a global customer success team, balancing consistent standards of excellence while recognizing and supporting regional nuance
Build alliances across teams to improve processes and drive the company’s value proposition, enhancing customer conversations and ensuring cohesive engagement
Meet regularly with enterprise customers and leaders to develop and execute tailored success strategies to drive adoption and engagement
Monitor and analyze customer health metrics to identify risks and opportunities for proactive intervention
Gather customer feedback to drive product improvements and advocate for customers within the company
Utilize customer success management platforms and tools to streamline processes and improve efficiency

Skills

Key technologies and capabilities for this role

Customer SuccessLeadershipTeam ManagementChurn ReductionCustomer RetentionGrowth StrategiesCustomer AdoptionStrategic PlanningGlobal Management

Questions & Answers

Common questions about this position

What is the work location and policy for this role?

The position is onsite with hybrid flexibility, requiring employees to come to the office for two Anchor Days (Mondays & Thursdays) and spend the majority of their week in the office, including a third day.

What is the salary for the Global Head of Customer Success role?

This information is not specified in the job description.

What skills and experience are required for this position?

Candidates need 10+ years leading go-to-market functions in a fast-growing SaaS environment with a focus on post-sales, a track record of delivering customer and business outcomes innovatively, and experience managing global teams and diverse customer bases from SMB to Enterprise across markets and cultures.

What is the company culture like at Notion?

Notion is passionate about building a diverse and creative company that matches the millions of people it reaches worldwide, with a focus on in-person collaboration through Anchor Days and majority office time.

What makes a strong candidate for this role?

A strong candidate is customer-centric with 10+ years leading post-sales in fast-growing SaaS, proven results in customer outcomes, and experience managing global teams across diverse markets and customer segments.

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees