General Manager, PCGS China at Collectors

Shanghai, Shanghai, China

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Collectibles, NumismaticsIndustries

Requirements

10+ years of experience in business operations, business development, sales, general management, and/or strategy, preferably with a collectibles or luxury brand
Bachelor’s degree or equivalent work experience
Experience managing sales and customer service teams
Proven track record in increasing sales, clientele, and revenue for business growth & development
Experience working as part of a global organization, with experience connecting Chinese and western working culture
P&L management experience, as well as strong financial understanding and analytical skills
Ability to focus on delivering against ambitious yet attainable goals
Excellent interpersonal and communication skills, with an ability to network with and win trust/respect from leaders within the collectibles and auction industry
Relevant working experience in China and willingness to live in or relocate to China
Business level proficiency in both Mandarin and English
Demonstrated growth in business development and proven ability to lead cross-functional teams and hold them accountable
Numismatic experience or interest is a plus
Comprehensive industry knowledge, with a preference for expertise in coins (experience in collectibles or the finance sector is also valuable)

Responsibilities

Take ownership for representing some of our most strategic relationships
Establish new/cultivate existing relationships with customers throughout the Asia market
Oversee an existing team of high-performing and experienced leaders
Participate in product road map build-out discussions based on client or industry needs
Lead and execute strategy into new or nascent verticals in China
Manage sales and customer care teams locally
Work closely with product, marketing, finance, and operations teams (both locally and abroad) to constantly optimize efforts relating to company-wide goals
Enhance brand image in China and Asian markets
Responsible for the annual budget for China program development, business operations, hiring and training staff, managing vendors, and marketing
Optimize processes and policies to ensure operations run smoothly under new leadership
Deliver reports & analytics to management for reviews and forecasts
Lead by example and be a champion of all company policies and Chinese laws and regulations, including safety, attendance, security, and ethical internal business practices
Implement overall strategies for sales and operations through the strategic planning process, ensuring the global entity meets or exceeds short-term and long-term objectives and key results

Skills

Key technologies and capabilities for this role

Business DevelopmentSales ManagementOperations ManagementStrategic PlanningTeam LeadershipCustomer Relationship ManagementProduct RoadmapMarket ExpansionCollectibles ExpertiseAsia Market Knowledge

Questions & Answers

Common questions about this position

What is the salary for the General Manager, PCGS China position?

This information is not specified in the job description.

Is this role remote or based in a specific location?

The role will be based out of our Shanghai, China office.

What experience and skills are required for this position?

Candidates need 10+ years of experience in business operations, business development, sales, general management, and/or strategy, preferably with collectibles or luxury brands, a Bachelor’s degree or equivalent, and experience managing sales and customer service teams. Comprehensive industry knowledge with coin expertise preferred, or experience in collectibles or finance.

What does the team structure look like for this role?

The General Manager will oversee an existing team of high-performing and experienced leaders and manage sales and customer care teams locally.

What makes a strong candidate for the General Manager role?

A strong candidate has 10+ years in business operations, development, sales, or management, preferably in collectibles or luxury brands, with proven team management experience and industry knowledge in coins, collectibles, or finance.

Collectors

Authenticates and grades collectibles items

About Collectors

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Santa Ana, CaliforniaHeadquarters

1986Year Founded

$100MTotal Funding

POST_IPO_DEBTCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees