Launch Manager
FulcrumSalary not specified
Full Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Housing, HealthcareIndustries
Requirements
- Experience working at an early-stage startup in an operational/generalist role
- A proven track record of delivering software products that achieve significant business impact
- Willingness to take on a variety of roles
- Ability to prioritize effectively and get things done in an unstructured and ambiguous environment
- Ability to take ownership and accountability
- Willingness to work in person at our NYC headquarters 5 days a week
Responsibilities
- Program manage new product launches; hosting internal product knowledge sessions and implementation training, own the creation of enablement materials and more
- Utilize SQL and BI tools to monitor the health of products post-implementation partnering with Support and AI Operations to correct any misconfigurations to ensure the client gets the most value out of our products
- Own feedback loop conversations synthesizing data across multiple channels such as Gong snippets, Support Tickets, Surveys and more, acting as Voice of the Customer helping us find solutions to achieve short and long term goals
- Work closely with Product and Engineering to enhance product offerings, ensuring they deliver maximum value to clients and address market needs effectively
- Conduct thorough discovery sessions with new clients to understand their product area and requirements
Skills
SQL
BI Tools
Gong
Program Management
Customer Success
Product Implementation
Troubleshooting
Data Analysis
Feedback Synthesis
Product Training
EliseAI
Conversational AI solutions for businesses
About EliseAI
EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing efficiency in medical facilities. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to improve operational efficiency and customer satisfaction by automating routine tasks and providing valuable insights through analytics.
New York City, New YorkHeadquarters
2017Year Founded
$138MTotal Funding
SERIES_DCompany Stage
Enterprise Software, AI & Machine Learning, Real Estate, HealthcareIndustries
201-500Employees
Benefits
Equity in the company in the form of stock options
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
Risks
Increased competition from companies like Colleen AI and Funnel may erode market share.
Expansion into healthcare faces challenges due to regulatory requirements and integration issues.
Reliance on proprietary technology poses risks if competitors develop superior solutions.
Differentiation
EliseAI integrates seamlessly with PMS, CRM, and calendar applications for efficient communication.
The platform handles 50% of tour appointments, with 27% scheduled after business hours.
EliseAI supports multiple languages, enhancing its utility in diverse markets.
Upsides
EliseAI's Series D funding of $75M boosts its market expansion and product development.
The platform's AI-driven predictive analytics improve rental pricing and occupancy forecasting.
Growing demand for AI in telehealth services aligns with EliseAI's HealthAI expansion.
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