Floor Lead at Mejuri

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Jewelry, Luxury GoodsIndustries

Requirements

Outstanding people skills and a true team player with a can-do attitude that motivates the team daily
Strong presence on the sales floor
Product expert, remaining informed and knowledgeable of all Mejuri products and latest launches
Champions Mejuri’s values and contributes to the overall success of the store

Responsibilities

Customer Experience
Enable a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations
Expertly execute and coach others to execute Selling Programs
Assist the team with implementing various customer-centric campaigns and maintaining relationships
Sales
Positively ensure all KPIs within the business are consistently achieved; take ownership of delivering strong results, focusing on team and individual goals
Maintain operational processes that positively impact sales, decrease spend, and enhance the business
Support the management team to ideate and develop new sales opportunities to drive traffic and engage with clients
Drive business through clienteling, sourcing new customers, and fostering existing customer relationships
Manage sales floor operations, coaching and providing feedback in the moment to support the sales team
Provide critical insights and make recommendations daily
Operations
Support all operational workflows and uphold standard operating procedures, including opening/closing the store, managing merchandise, sales floor management, employee management, and ensuring all business requirements are achieved each day
Support all transaction types within OMNI business, including purchases, returns, exchanges, phone sales, BOPIS, and BORIS transactions, ensuring expectations are exceeded with each interaction
Manage inventory tasks, including shipping & receiving, inventory transfers, etc
Work with store management to identify opportunities to improve daily operations (e.g., systems, tools, processes)
Ensure physical store maintenance is upheld 10/10
Visual Merchandising
Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine action steps to improve sell-through
Provide support to Visual Lead during implementation of retail campaigns
Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner
Support with day-to-day visual merchandising tasks

Skills

Customer Service

Team Coaching

Sales

Retail Operations

Product Knowledge

Team Leadership

Mejuri

Handcrafted fine jewelry for everyday wear

About Mejuri

Mejuri offers handcrafted fine jewelry designed for everyday wear, including gold and silver pieces. The company eliminates traditional retail markups, making high-quality jewelry more affordable for a wider audience. Mejuri primarily targets fashion-oriented women who appreciate unique and trendy designs, and it operates as a direct-to-consumer brand through its website, mejuri.com. This model allows Mejuri to control the customer experience and reduce costs by avoiding middlemen. New jewelry editions are released weekly, keeping the collection fresh and appealing. Mejuri aims to provide stylish, high-quality jewelry at accessible prices, enhancing customer satisfaction with free shipping and returns.

Toronto, CanadaHeadquarters

2013Year Founded

$28.2MTotal Funding

SERIES_BCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Profit Sharing

Employee Stock Purchase Plan

Relocation Assistance

Employee Referral Bonus

Student Loan Assistance

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Pet Insurance

Bereavement Leave

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Wellness Program

Mental Health Support

Gym Membership

Commuter Benefits

Meal Benefits

Phone/Internet Stipend

Home Office Stipend

Legal Services

Employee Discounts

Company Social Events

Risks

Patent lawsuit from Andra over virtual showroom tech could lead to costly legal battles.

Partnership with Holt Renfrew may dilute Mejuri's direct-to-consumer brand identity.

Dependence on weekly new editions may lead to inventory management challenges.

Differentiation

Mejuri offers handcrafted fine jewelry at accessible prices, disrupting traditional retail markups.

The company uses traceable and regenerated gold, appealing to environmentally conscious consumers.

Mejuri's direct-to-consumer model enhances customer experience and reduces costs.

Upsides

Partnership with Holt Renfrew expands retail presence and brand visibility in Canada.

Launch of sustainable, lab-grown diamonds positions Mejuri as an eco-friendly market leader.

Collaborations with figures like Renée Rapp enhance brand appeal to younger demographics.

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