Field Technical Specialist - Neuromodulation

Position Overview

• Location Type:
• Job Type: Full time
• Salary:

Abbott is a global healthcare leader dedicated to helping people live more fully at all stages of life. Our Neuromodulation business focuses on implantable devices, compatible with mobile technology, designed to help individuals manage chronic pain and movement disorders through non-opioid therapies. This role is crucial for providing technical expertise and support throughout the entire patient journey, from pre-procedure to post-procedure, including troubleshooting for clinicians, patients, and Territory Managers.

Responsibilities

• Technical Expertise & Support:
  • Provide technical expertise pre-procedure, intra-operatively, and post-procedure.
  • Troubleshoot and support clinicians, patients, and Territory Managers.
  • Liaise with Education to maintain the highest standards of technical competence in Neuromodulation.
  • Initiate ongoing communication to share expertise with Territory Managers and other employees.
  • Provide pre-procedure patient education, intra-operative procedure support, and post-operative patient support and ongoing programming.
  • Maintain technical competency through continuous training and education, including knowledge of therapies and procedures.
  • Maintain up-to-date product knowledge and actively participate in education programs.
• Sales & Market Support:
  • Share account management and ownership in consultation with the Territory Manager.
  • Liaise with Territory Management regarding Neuromodulation promotion, products, therapies, service, and support.
  • Provide feedback on competitor activity and customer comments/feedback.
  • Assist with product marketing and launches.
  • Provide market feedback on product and competitor activity.
  • While providing clinical support to current Abbott users, proactively seek opportunities to generate increased usage (volume or value) where clinically appropriate.
• Reporting & Administration:
  • Complete monthly reports as required.
  • Document all implant/programming attendance.
  • Attend to/comply with customer service and other administrative requirements within the required timeframe.
  • Ensure maintenance of company property/assets.
  • Handle and document customer complaints according to Field Event Reporting Standard Operating Procedure.
  • Action any other customer complaints with the relevant Division.
  • Perform other related functions and responsibilities as directed by Manager.
• Travel & Flexibility:
  • Travel as required (within your state, interstate, and international) to meet the needs of the role.
  • May be required to work outside of ordinary hours for essential training, team meetings, customer events, or trade shows/conferences, which may include evenings and/or weekends.

Quality, Safety, and Environmental Compliance

• Attend regular departmental meetings for continuous feedback.
• Comply with all relevant Quality policies and procedures to meet business Quality objectives (ISO requirements).
• Comply with all relevant company Occupational Health, Safety, and Environmental policies, procedures, and work practices.
• Wear any provided PPE.
• Report accidents or incidents within 24 hours through Donesafe and notify your manager.
• Ensure all activities are in accordance with legislative employment policies, health & safety requirements, and global policy.
• Promote a standard of excellence for quality and customer focus.
• Uphold the Abbott Code of Business Conduct.
• Live Abbott Values: Pioneering, Achieving, Caring, Enduring.
• Maintain up-to-date knowledge.

Company Information

Abbott is a global healthcare leader with a diverse workforce of 115,000 colleagues serving people in over 160 countries. Our portfolio includes leading businesses in diagnostics, medical devices, nutritionals, and branded generic medicines. We are committed to building a diverse workforce that values diversity across gender, age, culture, disability, and lifestyle.