[Remote] Regional Fixed Operations Representative at Harbinger Motors

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Electric Vehicles, AutomotiveIndustries

Requirements

Strong technical acumen in EV, battery, and drivetrain systems
Excellent communication skills
Customer-facing professionalism
Ability to operate autonomously in the field
Compliance with HV (High Voltage) and LV (Low Voltage) system safety requirements
Ability to manage regional travel schedules efficiently

Responsibilities

Serve as an extension to the call center for dealer and fleet support cases
Assist call center technicians by providing advanced troubleshooting guidance and decision support
Document technical findings and escalate systemic issues to Service Engineering
Participate in rotational availability for technical support coverage as needed
Conduct on-site diagnostics, repairs, and component replacements for escalated cases or critical customer situations
Perform mobile service operations safely, effectively, and in compliance with HV and LV system requirements
Support dealers and service partners with hands-on assistance during difficult or unfamiliar repairs
Validate service procedures, tooling needs, and repairability feedback for continuous improvement
Conduct dealer service capability audits, including facility readiness, technician competency, tool availability, safety compliance, and parts stocking
Provide coaching and training for dealer technicians on service procedures, safety practices, and Harbinger diagnostic tools
Assist dealers in establishing proper repair documentation, warranty workflows, and communication channels
Support initial dealer onboarding and launch readiness assessments
Investigate field issues, gather data, and support failure analysis for high-impact cases
Document findings and provide feedback to Service Engineering, Quality, and Product teams
Monitor recurring issues within the region and support corrective action validation
Capture service data and case notes for trend analysis and product improvement
Serve as the primary field-facing regional representative for Harbinger service operations
Maintain strong relationships with dealers, fleets, and service partners in the region
Support customer satisfaction efforts by ensuring timely resolution of high-priority cases
Assist in developing and refining service procedures, quick reference guides, and training content
Validate new service tools, diagnostic features, and technical publications through field use
Support warranty analysis by providing detailed field insights and documentation
Maintain a safe working environment and comply with all HV safety protocols
Document all field activities thoroughly and submit trip reports as required
Manage regional travel schedules efficiently and professionally

Skills

Key technologies and capabilities for this role

EV diagnosticstroubleshootingmobile repairfield servicedealer auditstechnical supportHV systemsLV systemsservice engineeringcustomer support

Questions & Answers

Common questions about this position

Is this role remote or does it require travel?

The role provides both remote and on-site service support, including mobile field repair, dealer audits, and hands-on assistance at dealer locations.

What salary or compensation does this position offer?

This information is not specified in the job description.

What key skills are required for the Regional Fixed Operations Representative role?

The role requires strong technical acumen, excellent communication skills, customer-facing professionalism, and the ability to operate autonomously.

What is the company culture like at Harbinger Motors?

Harbinger features a best-in-class team of EV, battery, and drivetrain experts focused on innovation and transforming the commercial EV industry.

What makes a strong candidate for this position?

Candidates with strong technical acumen in EV systems, excellent communication skills, customer-facing professionalism, and the ability to work autonomously in the field will stand out.

Harbinger Motors

Electric vehicle manufacturer for commercial use

About Harbinger Motors

Harbinger Motors manufactures electric vehicles specifically for the commercial sector, targeting businesses that need vehicles for delivery, public transportation, and logistics. Their unique chassis design enhances the driver's experience, safety, and productivity, making their vehicles user-friendly and efficient. The vehicles are equipped with drive-by-wire steering and are designed to be ready for autonomous driving. Harbinger Motors also emphasizes ergonomics, featuring a low floor height for improved driver comfort. Unlike many competitors, they utilize a data-driven approach to understand customer needs better, allowing them to offer tailored solutions and related services such as customer support and maintenance. The goal of Harbinger Motors is to transform the commercial vehicle industry by focusing on the needs of drivers and enhancing overall vehicle performance.

Gardena, CaliforniaHeadquarters

2021Year Founded

$71MTotal Funding

EARLY_VCCompany Stage

Robotics & Automation, Automotive & TransportationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Stock Options

Unlimited Paid Time Off

Paid Vacation

Meal Benefits

Risks

Increased competition from legacy manufacturers may impact Harbinger's market share.

Over-reliance on large customers like THOR Industries poses financial risks.

Rapid expansion could lead to operational challenges and quality control issues.

Differentiation

Harbinger offers a unique EV platform with zero acquisition premium.

The company focuses on driver experience, safety, and productivity in commercial vehicles.

Harbinger's vehicles are autonomous-ready with drive-by-wire steering and ergonomic design.

Upsides

Harbinger secured $400M in pre-orders, indicating strong market demand.

The company raised $73M in Series A funding, supporting growth and expansion.

Harbinger's focus on medium-duty EVs aligns with rising urban logistics needs.

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