Field Service Engineer Supervisor, Microbiology

The Field Service Supervisor will manage daily operations of the Field Service Engineer (FSE) team, handle FSE inquiries, resolve critical customer issues, and oversee training compliance, overtime, onboarding, and performance evaluations. Responsibilities also include performing corrective maintenance, upgrades, installations, and preventative maintenance on laboratory instrumentation within an assigned territory, potentially traveling to support other regions. Key duties involve developing and conducting team meetings, reporting on FSE metrics, improving service processes, managing expenses, acting as a technical liaison, administering ServiceMax, assisting with car stock inventory, hiring new FSEs, and performing instrument repairs and maintenance while maintaining accurate records and ensuring customer satisfaction.