Lead Clinical Support Specialist

Position Overview

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. Arine is redefining excellent healthcare by solving medication-related issues through its software platform (SaaS), combining data science, machine learning, AI, and clinical expertise to offer a patient-centric view of medication management and develop personalized care plans. Arine focuses on improving the lives of complex patients who significantly impact healthcare costs and have traditionally been difficult to address.

Why Arine is a Great Place to Work:

• Outstanding Team and Culture: A shared mission unites and motivates the team, fostering a relentless passion and commitment to innovation and market leadership in medication intelligence.
• Making a Proven Difference in Healthcare: Arine is saving patient lives and improving health outcomes, including significant reductions in hospitalizations and cost of care.
• Market Opportunity: Arine is backed by leading healthcare investors and addresses the significant problem of non-optimized medication therapies, which cause 275,000 lives lost and $528 billion in costs annually in the US.
• Dramatic Growth: Arine manages over 18 million lives across prominent health plans and was ranked 236 on the 2024 Inc. 5000 list, also named the 5th fastest-growing company in the AI category.

The Role

We are looking for a Lead Clinical Support Specialist to assist in leading one of Arine's clinical teams that uses the Arine platform to deliver excellent outcomes for customers. The purpose of this role is to help manage a patient engagement program that achieves five-star results across various Medicare Part C and Part D measures.

Responsibilities

The Lead Clinical Support Specialist partners with the Lead Clinical Pharmacist to:

• Set a strategic approach with Arine leadership and other Clinical Care Leads.
• Manage a dedicated Clinical Care Support team that engages patients, providers, and pharmacists to drive excellent medication outcomes.
• Engage client teams and Arine Customer Success to align expectations and communicate roadblocks and progress.

This role encompasses all of Arine's Clinical Care team activities, including:

• Support oversight of goals, progress, and resource allocation of an Arine full-service clinical project.
• Develop intervention strategies to optimize medication utilization, achieve quality measures, and other established goals.
• Manage team productivity and timelines to ensure goals are met.
• Ensure quality assurance standards are met.
• Represent Arine’s Clinical Care team at customer meetings and lead internal staff meetings.
• Hire, train, and schedule team members, and help lead in the growth and development of the team.
• Manage and conduct performance reviews for the assigned team.

Requirements

• Information not provided in the original text.

Application Instructions

• Information not provided in the original text.

Company Information

Arine Location: San Francisco Mission: To ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. Focus: Solving medication-related issues through a SaaS platform, combining data science, machine learning, AI, and clinical expertise. Investors: Backed by leading healthcare investors. Partners: Collaborates with top healthcare organizations and providers.