Field Service Manager, California at Flock Safety

Los Angeles, California, United States

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$105,000 – $150,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Public Safety Technology, Security, SoftwareIndustries

Requirements

Candidates must reside in California and have experience leading and building teams, with the ability to elevate team performance through feedback and improvement plans. Strong home construction or residential electrical knowledge is required, along with excellent judgment in customer relations and managing company resources. The role demands strong written and communication skills for all management levels, the ability to travel overnight up to 50% of the time, extensive customer service skills, attention to detail, multitasking abilities, adherence to safety compliance policies, and the capacity to work under pressure with strict deadlines and strong problem-solving skills. Experience in viewing and compiling data for process improvement and effectively addressing operational issues, identifying potential challenges, and implementing corrective measures are also essential.

Responsibilities

The Field Service Manager will be responsible for the speed, quality, and consistency of installations and maintenance for a distributed fleet of equipment. They will manage a team of field technicians, electricians, and contractors to complete warranty repairs and service requests within service level agreements and costs. Responsibilities include providing first and second-level troubleshooting, coordinating field activities, owning customer relationships for service, providing product and service training to customers, managing service appointments and work orders, and communicating opportunities for process improvements to assure optimum efficiency. The manager will also coordinate training plans for new employees and ensure established safety compliance policies are followed.

Skills

Field Service Management

Installation

Maintenance

Team Leadership

Operations Management

Customer Service

Problem-Solving

California

Flock Safety

License plate reader cameras for crime prevention

About Flock Safety

Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.

Atlanta, GeorgiaHeadquarters

2017Year Founded

$372.2MTotal Funding

SERIES_ECompany Stage

Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Unlimited PTO

12 paid holidays

Fully-paid health benefits

16 weeks of parental leave

Work from home allowance

Learning & development stipend

Home office stipend

Risks

Privacy concerns may lead to legal challenges affecting ALPR technology operations.

Integration of drone technology may increase operational costs and financial strain.

Economic downturns could reduce client spending on subscription-based services.

Differentiation

Flock Safety integrates ALPR cameras with AI for unbiased crime-solving data.

The company offers a full-service, maintenance-free technology solution for public safety.

Flock Safety's platform combines community power to enhance safety across cities and businesses.

Upsides

Acquisition of Aerodome enhances drone technology for public safety solutions.

Partnership with MS2 expands AI Traffic Analytics capabilities for state agencies.

Solar-Powered Condor video solutions increase market penetration in infrastructure-lacking areas.

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