Field Service Engineer (m/w/d) - Niedersachsen

Position Overview

• Location Type: Remote
• Employment Type: Full time
• Job Title: Field Service Engineer (m/w/d)
• Region: Niedersachsen and surrounding areas

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Requirements

• Completed vocational training (preferably in Electrical Engineering, Electronics, Electrical Engineering, Measurement Technology, Mechatronics) or a comparable technical education.
• Experience in commissioning, assembly, and maintenance of machines and systems, ideally in medical technology.
• Quick understanding and high communication skills.
• Customer-oriented and secure demeanor.
• Independent work, teamwork, initiative, and flexibility.
• Basic knowledge of computer skills.
• Fluent German and good English skills.
• Driver's license class B (Class 3).

Responsibilities

• Efficiently perform customer service orders (maintenance, repairs, and recall campaigns) while adhering to our quality standards.
• Cost- and time-optimized execution of customer service orders (maintenance, repairs, and recall campaigns).
• Provide technical support to sales representatives, including on-site support for customers in the field.
• Order and manage replacement parts and consumables, monitor material returns.
• Fault analysis and troubleshooting at the customer’s location.
• Adherence to scheduled inspection intervals.
• Compliance with agreed-upon customer service deadlines.
• Pre- and post-service deployment preparation.
• Consultation of customers regarding fault reports and operator problems.
• Initiation of escalation processes in case of frequent malfunctions.
• Documentation and processing of complaints, interface with logistics, administration, training/support and service management.
• Compliance with quality processes (internal and external).
• Participation in improvement projects.

Company Information

Baxter is committed to offering interesting opportunities to engaged and talented people. Gender, age, skin color, origin, sexual orientation and disabilities play no role - on the contrary: we promote diversity and believe that diversity is a enrichment: https://www.charta-der-vielfalt.de/

Professional development opportunities and an attractive salary are a matter of course for us.

Do you feel interested?