Field Service Maintenance Technician

Position Overview

• Location Type: 100% Travel (US and Canada)
• Job Type: Full-time
• Salary: Not specified

Symbotic is transforming the supply chain with its A.I.-powered robotic technology platform. We are seeking a Field Service Maintenance Technician to repair and calibrate our automated and robotic systems, with a primary focus on our robotic fleet of vehicles. This role involves complex troubleshooting, repairs, and upgrades, requiring a high degree of autonomy and technical expertise.

Responsibilities

• Ensure daily compliance with safety commitments (OSHA, Symbotic, customer procedures).
• Perform inspections and upgrades on Automated Storage and Retrieval Systems and the Symbot Autonomous vehicle fleet.
• Support continuous operation by adjusting, calibrating, repairing, replacing, or modifying fleet system components.
• Maintain advanced knowledge of equipment, programs, and tools related to the Symbot fleet and maintenance.
• Perform advanced troubleshooting of the robotic vehicle fleet, identifying anomalies and stoppages using schematic and wiring diagrams, and advanced test equipment.
• Follow electro-mechanical diagrams for troubleshooting and repairs.
• Inspect and evaluate delivered robotic fleet vehicles for quality standards, shipping damage, and structural readiness.
• Conduct periodic system inspections, documenting all actions, repairs, parts used, and labor through the Computerized Maintenance Management System (CMMS).
• Communicate production-impacting problems and suggested actions, including estimated repair times, to team members.
• Liaise with on-site personnel and Control Center Operators on new robot fleet vehicle commissioning, system software, and structure induction procedures.
• Adapt to dynamic environments and changing business needs.
• Maintain cleanliness of equipment and work areas, removing replaced parts in accordance with 5S policies.
• Perform automated robotic vehicle recovery in the Symbotic Matrix select system, including working in restrictive environments.
• Perform other duties as assigned by leadership.

Requirements

• Associate degree or equivalent experience/certification in electronics, automotive, automation, manufacturing, or a related field is preferred.
• Minimum of 5 years of experience in mechanical automation systems.
• Ability to provide training and system expertise to team members, both on and off-site.
• Proficiency in performing all inspection functions.
• High level of robotic troubleshooting skills (programming experience is a plus) with strong electro-mechanical abilities.
• Proficiency with various schematics and wiring diagrams.
• Confidence in electrical troubleshooting and repairs.
• Ability to work independently, following procedures and manuals.
• Ability to represent the Field Service Team in a remote site support role without direct supervision.
• Ability to lead a team and delegate daily functions.

Company Information

Symbotic's A.I.-powered robotic technology platform is revolutionizing the supply chain by enhancing efficiency, speed, and flexibility in warehouse automation. Our intelligent software orchestrates advanced robots in a high-density, end-to-end system. The Field Service Maintenance Team is a crucial part of the Deployment, Implementation and Operations Organization, responsible for the stand-up and successful operation of our robotic material handling systems at client sites.