Support Engineer
MixpanelSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS)Industries
Requirements
Candidates should have experience with Airtable, either personally or professionally, and be excited about helping others discover its transformative capabilities. They should possess experience in an enterprise-focused technical support role within a B2B tech environment, demonstrating a meaningful impact on customer success. Strong written and verbal communication skills are required, along with the ability to tailor messages to diverse audiences. A solid understanding of relational databases, REST APIs, and formula writing is beneficial.
Responsibilities
As an Enterprise Technical Support Specialist, you will provide expert troubleshooting and guidance on technical issues across multiple channels, deliver a world-class customer experience by actively listening and resolving issues effectively, escalate complex issues to senior teams when necessary, accurately document customer interactions and technical issues in Salesforce, track trends to identify process and product improvements, contribute to the growth of Airtable’s knowledge base by creating and updating resources, and educate customers on best practices and new features to optimize their workflows and business processes.
Skills
Troubleshooting
Customer Support
Communication
Technical Documentation
Salesforce
Cross-functional Collaboration
Empathy
Problem-Solving
Airtable
SaaS platform for workflow and data management
About Airtable
Airtable offers a platform that merges spreadsheet and database functionalities, allowing users to manage workflows and data without advanced technical skills. The platform is adaptable for various uses, such as project management and customer relationship management, and enables users to visualize data in multiple formats. Operating on a subscription-based model, Airtable provides different pricing tiers to cater to a wide range of clients, from individuals to large organizations. The company's goal is to empower users to effectively manage their data and workflows, making software creation accessible to everyone.
San Francisco, CaliforniaHeadquarters
2012Year Founded
$1,315.7MTotal Funding
SERIES_FCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees
Benefits
We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
High deductible health plan available with health savings account contribution
Complimentary One Medical membership for individuals and dependents
Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
Complimentary mental health support via Modern Health Family planning support (fertility, adoption, and surrogacy)
Flexible and generous time off and sick time benefits
16 weeks of parental leave
Annual Learning & Development wallet to support your career development
Emergency backup care for dependents
Access to financial planning and legal support
Risks
Competition from Notion and Coda threatens Airtable's market share.
AI advancements by competitors may outpace Airtable's innovations.
Reliance on third-party integrations poses potential strategic risks.
Differentiation
Airtable combines spreadsheet and database functionalities for custom app creation.
The platform offers a no-code solution, appealing to non-technical users.
Airtable's tiered pricing caters to a wide range of users and businesses.
Upsides
Growing demand for no-code platforms boosts Airtable's market potential.
Recent AI platform launch aligns with trends in AI-driven project management.
Airtable's integration with IBM enhances its collaborative tool offerings.
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