Field Service Engineer at Abbott

Helsinki, South Finland, Finland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Molecular Diagnostics, Healthcare, Medical DevicesIndustries

Requirements

Diploma or university degree in a relevant technical or scientific discipline
Minimum 1 year of relevant experience in field service or a related customer-facing technical role
Strong problem-solving skills and ability to work independently
Excellent communication and customer service skills
Fluent in Finnish and English (verbal and written); additional Nordic language skills are an asset
Willingness to travel regularly within Finland and across the Nordics
Experience with electromechanical systems and software-controlled instruments is a plus

Responsibilities

Install and implement new systems at customer sites
Perform preventative maintenance, hardware/software upgrades, and repair interventions
Troubleshoot instrumentation and application issues via phone and on-site visits
Provide customer training on software and hardware upgrades
Collaborate closely with Application Support Specialists and Commercial teams
Participate in service summits, expert meetings, and internal workshops
Provide primary service within assigned territory and backup support as needed
Maintain tools, accessories, and spare parts inventory according to procedures
Document service activities in the call management system
Represent Abbott professionally and communicate effectively with customers and internal teams

Skills

Key technologies and capabilities for this role

Field ServiceInstrumentation InstallationPreventative MaintenanceHardware RepairSoftware UpgradesTroubleshootingCustomer TrainingProblem SolvingInventory ManagementCall Management

Questions & Answers

Common questions about this position

What benefits does Abbott offer for this Field Service Engineer role?

Abbott offers excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities, and strong career development prospects in a dynamic and supportive working environment.

Is this Field Service Engineer position remote or office-based?

This information is not specified in the job description.

What are the required qualifications and skills for this role?

Candidates need a diploma or university degree in a relevant technical or scientific discipline, minimum 1 year of relevant experience in field service or a related customer-facing technical role, strong problem-solving skills, ability to work independently, and excellent communication and customer service skills. Fluency in Finnish and English is required, with additional Nordic language skills as an asset.

What is the company culture like at Abbott Molecular?

Abbott provides a varied, challenging, and international position in a dynamic and supportive working environment with a positive working atmosphere. They value diversity as an equal opportunity employer.

What travel is required for the Field Service Engineer position?

The role requires willingness to travel regularly within Finland and across the Nordics, providing primary service within an assigned territory and occasional support in other Nordic countries.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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