Job Description

Employment Type: Full Time Location Type:

Company Information

Granicus: Serving the People Who Serve the People

Granicus is a leading GovTech company dedicated to transforming the industry by connecting governments and their constituents. Our mission is to support customers by meeting community needs and implementing technology equitably and inclusively. We have been recognized on the GovTech 100 list for five consecutive years and named one of the best companies to work for by BuiltIn.

For over 25 years, Granicus has served 5,500 federal, state, and local government agencies, reaching over 300 million citizen subscribers. Our comprehensive cloud-based solutions encompass communications, website design, meeting and agenda management, records management, and digital services. We empower stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada, driving meaningful change for communities worldwide.

Learn more about our work here: [Link to Granicus work]

At Granicus, we understand that public interest technology requires a tailored approach. Our Government Experience Cloud is a purpose-built platform designed to enhance internal and external operations, community engagement, resident services, and trust in government. We believe that technology alone is insufficient; our skilled experience design agency, efficient implementation practices, and data-driven insights catalyze meaningful change. Our commitment to people, process, and technology sets us apart, ensuring consistent excellence.

Position Overview

Experience Partners are crucial to our customer-facing success. They are CX practitioners and delivery experts across Granicus's portfolio of services, technology, and data solutions. Responsibilities include developing and articulating comprehensive experience proposals and acting as a primary point of contact for owned programs.

Ideal candidates possess experience in:

• Human-centered design
• Data-driven analysis
• Digital content creation
• Technology strategy
• Program management
• Business development
• Customer relationship management

Responsibilities

Pre-Sales and Project Lifecycle

• Pre-sales alignment and experience definition.
• Project kickoff facilitation.
• Bringing industry expertise and perspective to customer engagements.
• Driving better outcomes through extensive experience, services, data, and technical expertise.
• Ensuring deep understanding of Granicus solutions.
• Aligning Granicus offerings with customer objectives.
• Conducting regular customer check-ins.
• Ensuring project operational compliance.

Customer Relationship Management

• Building and maintaining executive-level customer relationships.
• Owning a book of business, comprising programs across an assigned set of customers.
• Acting as the primary point of contact for owned programs.
• Protecting existing program revenues and preventing/mitigating program and customer churn.
• Growing revenues through direct upsells within owned programs and generating cross-selling leads.
• Developing, growing, and managing strategic customer relationships.
• Creating and delivering effective presentations and proposals to address specific customer or prospect needs.
• Working with customers to identify and align programs with agency or mission objectives.

Requirements

• Strong experience in customer-facing environments.
• Expertise as a CX practitioner and delivery expert across Granicus's service, technology, and data solutions.
• Proven ability to develop and articulate comprehensive experience proposals.
• Experience as a human-centered design practitioner, data-driven analyst, digital content creator, technology strategist, program manager, business development manager, and/or customer relationship manager.
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