Evergreen - Implementation Engineer at impact.com

Shanghai, Shanghai, China

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, MarketingIndustries

Requirements

本科或以上学历
在以下领域有2-4年以上工作经验者优先: 客户技术支持，SaaS企业，市场营销, 联盟/合作伙伴营销，服务质量管理
熟练的英语口语，写作能力（日常与团队和客户沟通时需要用英语）
有较强的问题分析排查能力，有追根溯源的好奇心
表达能力强，谈吐清楚，能够理解和解释复杂的技术概念
有条理，善于时间管理, 注重细节
责任心强，工作积极主动；具有团队合作精神，适应能力强，有一定的抗压能力
熟练使用Google suite/Word/Excel/PPT/Confluence等软件
熟悉以下概念者优先：API, FTP, JavaScript, HTML/CSS, Affiliate Marketing
能够接受双休日，节假日调休

Responsibilities

为我们的客户和合作伙伴提供产品支持。帮助客户充分地使用平台，保证客户的满意度
快速理解，诊断，故障排除，确定解决方案. 通过在线聊天和工单系统及时有效地回答客户疑问，解决客户系统问题
参与并定制线上问题处理流程，帮助团队知识库的建设
成为我们的平台专家，识别常见的客户挑战，与跨部门合作解决客户需求和改进产品

Skills

Key technologies and capabilities for this role

APIFTPJavaScriptHTMLConfluenceGoogle SuiteExcelPowerPointTroubleshootingCustomer SupportTicketing SystemsSaaS

Questions & Answers

Common questions about this position

What benefits does impact.com offer?

Benefits include a hybrid work environment, responsible PTO policy, 6 months paid primary caregiver leave, private health insurance, mental health & wellness care, restricted stock units with a 3-year vesting schedule, internet allowance, fitness reimbursements, technology stipend, bi-weekly lunches, and training & development.

Is this a remote or hybrid role?

The role offers a hybrid work environment.

What skills and experience are required for this position?

Candidates need a bachelor's degree or above, 2-4 years of experience in customer technical support, SaaS, marketing, affiliate/partner marketing, or service quality management preferred, fluent English speaking and writing skills, strong problem analysis and troubleshooting abilities, clear communication to explain complex concepts, organizational skills, time management, attention to detail, responsibility, teamwork, adaptability, stress resistance, and proficiency in Google Suite/Word/Excel/PPT/Confluence. Familiarity with API, FTP, JavaScript, HTML/CSS, and Affiliate Marketing is preferred.

What is the company culture like at impact.com?

impact.com has an entrepreneurial spirit where ambition and curiosity are rewarded, opinions are valued, contributions are noticed, and employees enjoy working with fun and talented people from around the world. The company is passionate about people, technology, and customer success.

What makes a strong candidate for this role?

Strong candidates have 2-4 years of relevant experience in customer support, SaaS, or affiliate marketing, fluent English skills, strong problem-solving curiosity, clear communication of technical concepts, organizational skills, and familiarity with technical concepts like API and JavaScript.

impact.com

Partnership automation platform for businesses

About impact.com

Impact.com specializes in partnership automation within the digital marketing and advertising sector. The company provides a software platform that enables businesses to manage and optimize various types of partnerships, including affiliates and influencers. This platform automates key processes such as tracking, reporting, and payment processing, which helps clients save time and resources while focusing on growth strategies. Impact.com differentiates itself from competitors through its extensive global presence, with offices in major cities around the world, allowing for localized support. The company's goal is to help enterprises and large organizations scale their growth effectively through efficient partnership management, with a revenue model based on subscription fees for access to its SaaS platform.

Santa Barbara, CaliforniaHeadquarters

2008Year Founded

$322.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees