Evergreen - Implementation Engineer at impact.com

Shanghai, Shanghai, China

 impact.com  Logo
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, MarketingIndustries

Requirements

  • 本科或以上学历
  • 在以下领域有2-4年以上工作经验者优先: 客户技术支持,SaaS企业,市场营销, 联盟/合作伙伴营销,服务质量管理
  • 熟练的英语口语,写作能力(日常与团队和客户沟通时需要用英语)
  • 有较强的问题分析排查能力,有追根溯源的好奇心
  • 表达能力强,谈吐清楚,能够理解和解释复杂的技术概念
  • 有条理,善于时间管理, 注重细节
  • 责任心强,工作积极主动;具有团队合作精神,适应能力强,有一定的抗压能力
  • 熟练使用Google suite/Word/Excel/PPT/Confluence等软件
  • 熟悉以下概念者优先:API, FTP, JavaScript, HTML/CSS, Affiliate Marketing
  • 能够接受双休日,节假日调休

Responsibilities

  • 为我们的客户和合作伙伴提供产品支持。帮助客户充分地使用平台,保证客户的满意度
  • 快速理解,诊断,故障排除,确定解决方案. 通过在线聊天和工单系统及时有效地回答客户疑问,解决客户系统问题
  • 参与并定制线上问题处理流程,帮助团队知识库的建设
  • 成为我们的平台专家,识别常见的客户挑战,与跨部门合作解决客户需求和改进产品

Skills

API
FTP
JavaScript
HTML
Confluence
Google Suite
Excel
PowerPoint
Troubleshooting
Customer Support
Ticketing Systems
SaaS

impact.com

Partnership automation platform for businesses

About impact.com

Impact.com specializes in partnership automation within the digital marketing and advertising sector. The company provides a software platform that enables businesses to manage and optimize various types of partnerships, including affiliates and influencers. This platform automates key processes such as tracking, reporting, and payment processing, which helps clients save time and resources while focusing on growth strategies. Impact.com differentiates itself from competitors through its extensive global presence, with offices in major cities around the world, allowing for localized support. The company's goal is to help enterprises and large organizations scale their growth effectively through efficient partnership management, with a revenue model based on subscription fees for access to its SaaS platform.

Santa Barbara, CaliforniaHeadquarters
2008Year Founded
$322.4MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Unlimited Paid Time Off
Remote Work Options
Mental Health Support
Company Equity
401(k) Retirement Plan
401(k) Company Match
Flexible Work Hours
Parental Leave
Gym Membership
Phone/Internet Stipend
Home Office Stipend

Risks

Emerging partnership management platforms increase competition, potentially eroding market share.
AI-driven marketing tools may outpace impact.com's technology, risking client attrition.
Stringent data privacy regulations could raise compliance costs and complexity.

Differentiation

Impact.com offers a comprehensive partnership management platform since 2008.
The platform supports diverse partnerships, including affiliates, influencers, and B2B.
Global presence with offices in major cities enhances localized support and expertise.

Upsides

Launch of impact.com/advocate expands into referral marketing, driving new revenue streams.
Recognition as #1 affiliate network for 2024 boosts brand credibility and client attraction.
Strategic partnerships with brands like HSN and VistaPrint indicate strong market position.

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