Account Manager - Digital Media Enterprise

Employment Type: Full-time

Position Overview

Adobe's Digital Media Enterprise team is seeking a proactive and results-driven Account Manager to support the needs of our Enterprise clients. This role is responsible for sourcing and closing new business, as well as managing existing client relationships end-to-end. Success will be measured by revenue delivered against targets, up-sell and optimization effectiveness, client satisfaction and retention, and contributions to the sales team and business unit. We are looking for a "hunter" with a proven history of quota over-achievement and strong customer relationships, focusing on enterprise accounts with over $1B in annual revenue.

Responsibilities

• Maintain and grow the existing client base, including the expansion of new offerings.
• Drive specific product revenue within the assigned territory.
• Build strong, lasting relationships with customers by understanding their needs and business objectives.
• Conduct outbound outreach to existing customers to sell additional solutions.
• Acquire and maintain a working knowledge of the complete capabilities of Adobe's solution offerings.
• Convert customer challenges into new opportunities.
• Maintain an active pipeline of forecasted opportunities to meet monthly, quarterly, and annual quota objectives.
• Improve overall customer satisfaction in assigned customer accounts.
• Collaborate with various Adobe teams (Product, Marketing, Finance, Engineering) to provide customer feedback and drive regional revenue opportunities.

Requirements

• Minimum 10+ years of proven field account management/account executive experience.
• Proven track record of selling complex enterprise solutions.
• Ability to forge and maintain strong business relationships.
• Demonstrated analytical and computer skills.
• Excellent communication and presentation skills with a top-notch customer service approach.
• Proven experience in using quantitative and qualitative analysis to assess customer relationships and make recommendations.
• Ability to remain calm in a fast-paced work environment and demonstrate thoughtful leadership in problem-solving and opportunity assessment.
• Ability to work successfully in a team environment with the Adobe ecosystem, including Renewals Specialists, Product Specialists, CSMs, Solution Consultants, and Field Marketing.
• Creative problem-solving approach.
• Experience in selling technology.

Company Information

Changing the world through digital experiences is what Adobe’s all about. We empower everyone, from emerging artists to global brands, with the tools they need to design and deliver exceptional digital experiences. We are passionate about enabling people to create beautiful and powerful images, videos, and apps, and transforming how companies interact with customers across every screen. Our mission is to hire the very best and create exceptional employee experiences where everyone is respected and has access to equal opportunity. We believe new ideas can come from anywhere, and we know the next big idea could be yours!

Compensation

The U.S. pay range for this position is $227,500 - $357,800 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

For sales roles, starting salaries are expressed as total target compensation (TTC = base + commission). Short-term incentives are in the form of sales commission plans. For non-sales roles, starting salaries are expressed as base salary, and short-term incentives are in the form of the Annual Incentive Plan (AIP).