[Remote] Senior Enterprise Account Manager at SmithRx

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Strong industry and product knowledge
Ability to build trusting relationships with client contacts from the frontlines to C-suite leadership
Cross-functional project management skills
Ability to prioritize issues and assess escalations that may lead to client attrition risk
Experience with QBR presentations and Action Log maintenance
Positive, growth mindset

Responsibilities

Ensure the complete post-sale success and satisfaction of SmithRx Tier 1 customers
Develop and maintain the client success plan
Orchestrate the involvement of additional SmithRx teams to ensure the client is achieving their stated business goals
Complete reporting and data requirements based on client and team needs
Take responsibility and be accountable for ensuring customer satisfaction and retention of a complex portfolio of clients
Maintain a comprehensive understanding of business challenges faced by customers
Apply cross-functional project management to drive resolution for escalated client issues, coordinating internal and external teams as necessary
Support research and data activities to drive resolution for escalated client issues, coordinating with internal and external teams as necessary
Identify product gaps by conducting business impact assessments and managing client expectations
Actively participate in Customer Success projects and initiatives as requested by Leadership
Act as a trusted mentor to new and existing Account Managers; providing thorough guidance on best practices, QBR presentations, Action Log maintenance, and other role specific tasks

Skills

SmithRx

Pharmacy benefit management with transparent pricing

About SmithRx

SmithRx operates as a Pharmacy Benefit Manager (PBM) that focuses on managing prescription drug plans for self-insured employers and plan sponsors. The company uses a transparent pricing model called "Pass Through Pricing," where it charges only an administrative fee and passes all rebates from prescriptions directly to clients and their members. This model contrasts with traditional PBMs that often inflate drug prices and retain rebates for profit. SmithRx's clients benefit from a technology platform that utilizes real-time data to improve service delivery, ensuring efficient and high-quality pharmacy benefit management. The company also provides a concierge service to enhance support for both members and clients. SmithRx aims to simplify pharmacy benefits while maximizing value for its clients through transparency, advanced technology, and exceptional customer service.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$94.8MTotal Funding

SERIES_CCompany Stage

HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Holidays

Wellness Program

Commuter Benefits

Parental Leave

Mental Health Support

Professional Development Budget

Risks

Increased competition from technology-driven PBMs like Capital Rx could erode market share.

Rapid technological advancements may require costly updates to SmithRx's platform.

Potential regulatory scrutiny on PBM pricing models could impact SmithRx's business model.

Differentiation

SmithRx uses a transparent 'Pass Through Pricing' model, unlike traditional PBMs.

The company leverages real-time data for efficient pharmacy benefit management services.

SmithRx offers concierge-level service, enhancing customer satisfaction and support.

Upsides

SmithRx secured $60M in Series C funding, indicating strong investor confidence.

Partnership with Banjo Health enhances prior authorization processes using AI technology.

Collaboration with TheracosBio offers cost-effective drug options for Type 2 Diabetes.

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