Enterprise Customer Success Manager at Radar

New York, New York, United States

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$140,000 – $160,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, GeospatialIndustries

Requirements

2+ years of SaaS enterprise customer success experience, preferably at a small or medium-sized company
Demonstrated experience identifying customer objectives and coordinating internal and external resources to achieve target outcomes
A track record of building trusted, long-term relationships with enterprise customers
The ability to explain and distill complex technical concepts in a way that creates value and empowers stakeholders

Responsibilities

Use your extensive knowledge of Radar’s products to onboard and lead new enterprise customers to success
Drive adoption, growth and retention of our customers by building strong relationships and delivering maximum value with our product offering
Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Radar
Proactively and simultaneously mitigate risks, identify opportunities and provide solutions to customers at varying stages in the customer lifecycle
Serve as an advocate for customers internally by engaging in Customer stand-ups and weekly CS meetings, translating customer feedback into actionable insights

Skills

Key technologies and capabilities for this role

Customer SuccessEnterprise Account ManagementProduct OnboardingConsultative SellingGeofencingMaps APIsSaaSCustomer RelationshipsFortune 500

Questions & Answers

Common questions about this position

What is the salary range for this Enterprise Customer Success Manager role?

For candidates based in the United States, the base salary range is $120,000 - $140,000/year with expected On Target Earnings (OTE) between $140,000 - $160,000/year, including performance bonuses and incentives.

Is this role remote or onsite, and what's the location policy?

This is an in-office opportunity based out of Radar's headquarters in New York City, with work from the New York office Monday-Thursday and the opportunity to WFH on Fridays.

What skills and experience are required for this position?

Candidates need 2+ years of SaaS enterprise customer success experience (preferably at a small or medium-sized company), demonstrated experience identifying customer objectives and coordinating resources, a track record of building trusted long-term relationships with enterprise customers, and the ability to explain complex technical concepts.

What benefits does Radar offer besides salary?

Radar offers full-time employees a competitive equity plan with stock option grants, providing a meaningful ownership stake in the company.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates have 2+ years of SaaS enterprise customer success experience at a small or medium-sized company, proven ability to identify customer objectives and coordinate resources, a track record of building long-term enterprise relationships, and skill in explaining complex technical concepts.

Radar

RFID technology for retail inventory management

About Radar

GoRadar.com provides a comprehensive solution for inventory management in the retail sector using RFID (Radio Frequency Identification) technology combined with computer vision. Their system allows retailers to track every item in their stores in real-time, providing precise location data and enabling features like autonomous retail and checkout experiences. This technology is particularly advantageous for large retail chains that manage significant volumes of inventory and customer interactions, as it offers insights into product locations and customer behaviors. Unlike many competitors, GoRadar.com focuses on delivering an integrated hardware and software package, along with ongoing support and updates, ensuring that clients benefit from the latest advancements. The company's goal is to enhance efficiency and responsiveness in retail operations, ultimately helping retailers reduce costs and improve customer experiences.

New York City, New YorkHeadquarters

2016Year Founded

$30.2MTotal Funding

DEBTCompany Stage

Industrial & Manufacturing, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees