Enterprise, Customer Success Manager
RingCentralSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
$140,000 – $160,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, GeospatialIndustries
Requirements
- 2+ years of SaaS enterprise customer success experience, preferably at a small or medium-sized company
- Demonstrated experience identifying customer objectives and coordinating internal and external resources to achieve target outcomes
- A track record of building trusted, long-term relationships with enterprise customers
- The ability to explain and distill complex technical concepts in a way that creates value and empowers stakeholders
Responsibilities
- Use your extensive knowledge of Radar’s products to onboard and lead new enterprise customers to success
- Drive adoption, growth and retention of our customers by building strong relationships and delivering maximum value with our product offering
- Creatively discover, communicate, and support the execution of new opportunities for customers to unlock value from Radar
- Proactively and simultaneously mitigate risks, identify opportunities and provide solutions to customers at varying stages in the customer lifecycle
- Serve as an advocate for customers internally by engaging in Customer stand-ups and weekly CS meetings, translating customer feedback into actionable insights
Skills
Customer Success
Enterprise Account Management
Product Onboarding
Consultative Selling
Geofencing
Maps APIs
SaaS
Customer Relationships
Fortune 500
Radar
RFID technology for retail inventory management
About Radar
GoRadar.com provides a comprehensive solution for inventory management in the retail sector using RFID (Radio Frequency Identification) technology combined with computer vision. Their system allows retailers to track every item in their stores in real-time, providing precise location data and enabling features like autonomous retail and checkout experiences. This technology is particularly advantageous for large retail chains that manage significant volumes of inventory and customer interactions, as it offers insights into product locations and customer behaviors. Unlike many competitors, GoRadar.com focuses on delivering an integrated hardware and software package, along with ongoing support and updates, ensuring that clients benefit from the latest advancements. The company's goal is to enhance efficiency and responsiveness in retail operations, ultimately helping retailers reduce costs and improve customer experiences.
New York City, New YorkHeadquarters
2016Year Founded
$30.2MTotal Funding
DEBTCompany Stage
Industrial & Manufacturing, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees
Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Parental Leave
Risks
Emerging startups in RFID and computer vision could threaten Radar's market share.
Data privacy concerns may lead to regulatory scrutiny impacting Radar's operations.
Supply chain disruptions could delay RFID hardware production and increase costs.
Differentiation
Radar offers a unique combination of RFID and computer vision technology.
The platform supports geofencing, place detection, and real-time inventory tracking.
Radar's APIs enable seamless integration with popular platforms like Segment and Braze.
Upsides
Radar secured $30 million in Series A funding, boosting growth potential.
The global RFID market is projected to reach $40.5 billion by 2027.
Retailers' shift to omnichannel strategies aligns with Radar's real-time tracking capabilities.
Related Jobs
RemoteRemoteCustomer Success Manager, Enterprise Accounts
TruvSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteCustomer Success Specialist
Propelus$60,000 - $70,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteEnterprise Account Executive
FinixSalary not specified
- Full Time
- Mid-level (3 to 4 years), Junior (1 to 2 years)
RemoteCustomer Success Manager (Mid-Market)
ScribeSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteEnterprise Account Manager
SanitySalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteCustomer Activation Manager | Enterprise
Ramp$115,000 - $212,500/year
- Full Time
- Junior (1 to 2 years)
RemoteEnterprise Customer Success - United States
ElevenLabsSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteLead Enterprise Customer Success Manager
People.aiSalary not specified
RemoteCustomer Onboarding Specialist, Enterprise
EvenUp$115,000 - $130,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteStrategic Customer Success Manager (Enterprise)
Scope ARSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteClient Advocate I - Meritain Health
CVS HealthSalary not specified
RemoteFuture Opportunities - Customer Success Managers
Trella HealthSalary not specified
- Full Time
- Entry Level & New Grad
RemoteCustomer Success Partner
PriceSpiderSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)