Enterprise Account Manager
AffiniPaySalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Recruitment, HR TechIndustries
Requirements
- 2+ years of experience as a Customer Success Manager, Account Manager, or other relevant experience
- 1+ year of experience working with Enterprise and/or high value clients
- Experience with Recruitment Advertising and/or Performance Based Advertising
- Passion for providing excellent client service and creating “WOW” experiences for customers
- Ability to develop and deliver compelling presentations using data storytelling
- Experience working with programmatic platforms is a plus
- Detail-oriented, organized, and strong time-management skills
- Ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
- Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams
- Excellent problem-solving skills working in ambiguity and with limited direction
- Ability to work both independently and within a team environment
- A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and provide recommendations to make our product and customer experience even better
- Advanced knowledge of G Suite and MS Office Suite (Word, Excel, PPT)
Responsibilities
- Serve as a trusted partner and recruitment expert to key customer stakeholders
- Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals and maximize their ROI
- Oversee account setup and project manage the implementation to launch, including customer training and onboarding to set the client up for success
- Collaborate with the Enterprise Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells
- Define success criteria with clients and monitor and optimize performance to ensure targets are exceeded
- Leverage data and analytics to improve effectiveness of each client’s recruitment advertising campaigns and showcase long-term customer value
- Serve as an intermediary between our customers and internal teams to troubleshoot technical issues and to advocate for enhancements that improve our product and customer results
- Maintain advanced knowledge of various industry technologies and ZipRecruiter products and services
- Travel to client premises as needed to review performance and recommend additional product offerings
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote or hybrid?
The role offers a hybrid work environment, and most US-based positions can also be performed remotely unless exceptions are noted in the Minimum Qualifications.
What experience is required for this Enterprise Customer Success Manager role?
Candidates need 2+ years as a Customer Success Manager, Account Manager, or similar; 1+ year with Enterprise or high-value clients; and experience with Recruitment Advertising or Performance Based Advertising.
What is the salary for this position?
This information is not specified in the job description.
What does ZipRecruiter value in their company culture?
ZipRecruiter focuses on actively connecting people to their next great opportunity using AI-driven technology, and emphasizes delivering 'WOW' experiences for customers through relationship building and strategic guidance.
What makes a strong candidate for this role?
A strong candidate has the minimum qualifications including 2+ years in customer success or account management, enterprise client experience, and recruitment advertising background, plus a passion for excellent client service.
ZipRecruiter
Online job search and recruitment platform
About ZipRecruiter
ZipRecruiter connects job seekers with employers through an online employment marketplace. The platform allows users to search millions of job listings and apply with a single click, simplifying the hiring process. A key feature is "Phil," an AI-driven personal recruiter that assists job seekers by helping them find opportunities, offering application tips, and providing updates on their application status. ZipRecruiter serves a wide range of clients, from small businesses to large enterprises, enabling employers to post jobs, search for candidates, and manage applications efficiently. The company operates on a subscription model, where employers pay to access job listings and the candidate database. This model supports ongoing improvements to their technology and services. ZipRecruiter stands out from competitors with its user-friendly interface, advanced AI capabilities, and strong customer support, aiming to make job searching and hiring more effective for everyone.
Santa Monica, CaliforniaHeadquarters
2010Year Founded
$261.7MTotal Funding
IPOCompany Stage
Consulting, EducationIndustries
1,001-5,000Employees
Benefits
Competitive Compensation
Health, Dental & Pet Insurance
Flexible Time Off
Generous Parental Leave
Volunteer Program
Risks
Increased competition from AI-driven platforms like LinkedIn and Indeed.
Economic uncertainties may reduce hiring budgets, impacting subscription revenue.
AI integration raises privacy concerns and regulatory scrutiny affecting operations and trust.
Differentiation
ZipRecruiter's AI-driven recruiter 'Phil' offers personalized job search assistance 24/7.
The platform's user-friendly interface simplifies the hiring process for employers and job seekers.
ZipRecruiter's subscription model provides a steady revenue stream for continuous technology investment.
Upsides
Integration with iCIMS ATS enhances recruitment efficiency and reduces candidate drop-off rates.
Acquisition of Breakroom boosts employer branding and attracts more job seekers.
2024 Labor Market Outlook report helps tailor services to emerging industry demands.
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