Enterprise Customer Success Manager at ZipRecruiter

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Recruitment, HR TechIndustries

Requirements

2+ years of experience as a Customer Success Manager, Account Manager, or other relevant experience
1+ year of experience working with Enterprise and/or high value clients
Experience with Recruitment Advertising and/or Performance Based Advertising
Passion for providing excellent client service and creating “WOW” experiences for customers
Ability to develop and deliver compelling presentations using data storytelling
Experience working with programmatic platforms is a plus
Detail-oriented, organized, and strong time-management skills
Ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams
Excellent problem-solving skills working in ambiguity and with limited direction
Ability to work both independently and within a team environment
A self-starter with the demonstrated ability to take initiative, who can proactively identify issues/opportunities and provide recommendations to make our product and customer experience even better
Advanced knowledge of G Suite and MS Office Suite (Word, Excel, PPT)

Responsibilities

Serve as a trusted partner and recruitment expert to key customer stakeholders
Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals and maximize their ROI
Oversee account setup and project manage the implementation to launch, including customer training and onboarding to set the client up for success
Collaborate with the Enterprise Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells
Define success criteria with clients and monitor and optimize performance to ensure targets are exceeded
Leverage data and analytics to improve effectiveness of each client’s recruitment advertising campaigns and showcase long-term customer value
Serve as an intermediary between our customers and internal teams to troubleshoot technical issues and to advocate for enhancements that improve our product and customer results
Maintain advanced knowledge of various industry technologies and ZipRecruiter products and services
Travel to client premises as needed to review performance and recommend additional product offerings

Skills

Customer Success

Account Management

Client Onboarding

Implementation

Training

Project Management

Relationship Building

Strategic Guidance

ROI Optimization

Sales Collaboration

Product Strategy

Recruitment Expertise

ZipRecruiter

Online job search and recruitment platform

About ZipRecruiter

ZipRecruiter connects job seekers with employers through an online employment marketplace. The platform allows users to search millions of job listings and apply with a single click, simplifying the hiring process. A key feature is "Phil," an AI-driven personal recruiter that assists job seekers by helping them find opportunities, offering application tips, and providing updates on their application status. ZipRecruiter serves a wide range of clients, from small businesses to large enterprises, enabling employers to post jobs, search for candidates, and manage applications efficiently. The company operates on a subscription model, where employers pay to access job listings and the candidate database. This model supports ongoing improvements to their technology and services. ZipRecruiter stands out from competitors with its user-friendly interface, advanced AI capabilities, and strong customer support, aiming to make job searching and hiring more effective for everyone.

Santa Monica, CaliforniaHeadquarters

2010Year Founded

$261.7MTotal Funding

IPOCompany Stage

Consulting, EducationIndustries

1,001-5,000Employees

Benefits

Competitive Compensation

Health, Dental & Pet Insurance

Flexible Time Off

Generous Parental Leave

Volunteer Program

Risks

Increased competition from AI-driven platforms like LinkedIn and Indeed.

Economic uncertainties may reduce hiring budgets, impacting subscription revenue.

AI integration raises privacy concerns and regulatory scrutiny affecting operations and trust.

Differentiation

ZipRecruiter's AI-driven recruiter 'Phil' offers personalized job search assistance 24/7.

The platform's user-friendly interface simplifies the hiring process for employers and job seekers.

ZipRecruiter's subscription model provides a steady revenue stream for continuous technology investment.

Upsides

Integration with iCIMS ATS enhances recruitment efficiency and reduces candidate drop-off rates.

Acquisition of Breakroom boosts employer branding and attracts more job seekers.

2024 Labor Market Outlook report helps tailor services to emerging industry demands.

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