Enterprise Account Manager

Employment Type: Full-time

Who We Are

At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.

Our employees are experts in the employee experience, workforce communications, and technology. Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote, and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?

Our Values

• Every employee is an owner with responsibility and credit for our progress.
• Leadership is in our build, and we see change as a catalyst for improvement.
• We win as a team, committed to help our coworkers and customers thrive.

Position Overview

We’re looking for Enterprise Account Managers to work with Fortune 500 organizations globally to accelerate their own digital transformation. You will serve as the primary owner of a given book of existing customers, working closely with them to ensure they achieve their goals, build relationships with executives, and drive customer retention and expansion from implementation through renewal.

This high-impact role combines equal parts sales, relationship management, and customer satisfaction. The ideal candidate has a proven record managing relationships at scale while driving renewals and expansions in a SaaS technology company.

Responsibilities

• Effectively renew, upsell, and cross-sell an assigned book of business of existing customers.
• Learn your book of business inside and out to effectively position Firstup’s value proposition, always linking it back to key business outcomes for the customer.
• Develop and cultivate deep relationships with senior executives at the Director, SVP, and VP levels at our partners.
• Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Firstup’s value.
• Partner closely with our Customer Experience Team to ensure customers adopt and are successful with the Firstup platform.
• Lead and present value-driven Executive Business Reviews.
• Enlist and inspire customers to participate in Firstup events and ultimately be an advocate for Firstup.
• Become a Firstup expert, learning the ins and outs of the Digital Employee Experience.

Qualifications

• 5+ years of experience in Enterprise SaaS sales and Account Management.
• Experience preparing renewal proposals, forecasting, and account planning.
• A strong history of quota attainment and excellent performance on a high-performing team.
• Experience with an evangelical sale, selling software to executives at Fortune 500 companies.
• Experience managing customer relationships alongside a Customer Success team.
• Experience using usage, data, and results to demonstrate value and justify expansion.
• An impeccable communicator with polished and professional sales presentation skills.
• Experience operating in a high-growth business environment like Firstup.

Benefits & Perks

We offer Firstup team members a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.

• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend to build your skills for the future of work.
• Unlimited PTO to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Work from home stipend to help you succeed in a remote environment.
• Stock options support the core value that every employee is an owner.
• Excellent opportunity for career advancement in a fast-paced environment.
• Working with fun, hardworking, inspiring people who are committed.