Enterprise Account Manager (Remote - US)

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, SaaSIndustries

Requirements

Candidates should have over 5 years of experience in Enterprise SaaS sales and Account Management, with a proven history of quota attainment and executive-level sales to Fortune 500 companies. Experience in preparing renewal proposals, forecasting, account planning, and managing customer relationships alongside a Customer Success team is essential. Familiarity with using data to demonstrate value and justify expansion, along with polished sales presentation skills, is also required.

Responsibilities

The Enterprise Account Manager will be responsible for renewing, upselling, and cross-selling within an assigned book of existing customers. This includes developing deep relationships with senior executives, positioning Firstup's value proposition based on customer business outcomes, and leading value-driven Executive Business Reviews. The role also involves partnering with the Customer Experience Team to ensure customer success, driving customer advocacy, and becoming an expert in the Digital Employee Experience.

Skills

Account Management

SaaS

Customer Retention

Upselling

Cross-selling

Relationship Management

Sales

Customer Satisfaction

Digital Transformation

Communication

Firstup

Enhances internal communications for organizations

About Firstup

Firstup enhances internal communications within organizations through its Workforce Communication Platform. This platform allows businesses to effectively reach and engage with employees, regardless of their location. It offers features like message orchestration, campaign automation, and integration with other workplace tools, enabling companies to streamline their communications and target employees on the right channels and devices. Firstup differentiates itself by serving a significant portion of Fortune 100 companies and focusing on authentic employee engagement. The company's goal is to transform the digital employee experience and improve operational and strategic communications within organizations.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$126.8MTotal Funding

SERIES_ECompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Unlimited Paid Time Off

Remote Work Options

Risks

Competitors like Achievers introduce innovative AI features, challenging Firstup's market position.

Rapid AI advancements may outpace Firstup's offerings, risking competitive disadvantage.

Focus on burnout solutions may require Firstup to expand beyond communication capabilities.

Differentiation

Firstup serves over 40% of Fortune 100 companies, showcasing its market influence.

The platform offers real-time engagement data analysis by organization, department, or employee.

Firstup's CommunicationAI integrates GenAI capabilities, enhancing digital employee experiences.

Upsides

Recognition as a leader in Gartner Magic Quadrant boosts Firstup's market credibility.

Growing demand for AI-driven tools supports Firstup's focus on intelligent communication.

Partnerships with firms like Annapurna highlight strategic communication's role in employee experience.

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