Enterprise Account Director - French Markets & EMEA at Pendo

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

5+ years of proven success in Enterprise SaaS sales, ideally within entrepreneurial or high-growth environments
Proficiency in French (business fluent)
Track record of closing deals in the $100k–$1M+ ARR range with consistent overachievement against revenue goals
Strong understanding of SaaS financial metrics and enterprise buying dynamics
Ability to navigate complex, team-based sales cycles, leveraging internal executives, product experts, and partners to drive customer success
Demonstrated accountability, openness to feedback, and growth mindset
Technical curiosity and ability to map platform capabilities to business impact
Preferred Qualifications
Familiarity with MEDDPICC and/or Force Management methodology
Experience working in high-velocity, learning-oriented sales environments
Bonus: Background in technical roles (Product Management, Engineering, or similar)
Bonus: Entrepreneurial experience (startups, founder, early-stage builder)
Bonus: Strong pipeline generation background (SDR/BDR experience or equivalent)

Responsibilities

Own the full sales cycle – from initial engagement, demo, and proof of value, through negotiation, close, and multi-year account expansion
Develop and execute a strategic territory plan, identifying both net-new opportunities and expansion pathways within existing customers
Research, prioritize, and prospect into high-potential Enterprise accounts using modern sales tools and methods
Build deep, multi-threaded relationships with executives, decision-makers, and champions across target accounts
Deliver compelling demonstrations of the Pendo platform and lead customers through structured evaluations, free trials, or proofs of concept as needed
Partner closely with Customer Success, Product, and Executive stakeholders to orchestrate complex, team-based sales cycles that prioritize customer outcomes
Drive expansion opportunities by uncovering new use cases, influencing adoption strategies, and securing long-term growth within existing customers
Negotiate commercial terms and close contracts that maximize customer lifetime value
Maintain accurate pipeline forecasting and record all sales activity in Salesforce.com
Represent Pendo as an integral part of the EMEA Enterprise Sales team based in London

Skills

Key technologies and capabilities for this role

FrenchEnterprise SalesPipeline GenerationSales ProspectingTerritory PlanningSales DemonstrationsProof of ConceptNegotiationAccount ExpansionRelationship Building

Questions & Answers

Common questions about this position

What compensation and benefits does this role offer?

Pendo offers competitive salaries, great benefits, much room for personal and professional growth, and a high-energy environment.

Is this role remote or based in a specific location?

This role is based in London as part of the EMEA Enterprise Sales team.

What are the key required skills and experience for this position?

Candidates need 5+ years of proven success in Enterprise SaaS sales, proficiency in French (business fluent), a track record of closing $100k–$1M+ ARR deals, strong understanding of SaaS metrics, and ability to navigate complex sales cycles.

What is the company culture like for this team?

The team operates in a high-energy environment focused on growing the EMEA Enterprise business segment.

What makes a strong candidate for this Enterprise Account Director role?

A determined, strategic, and relationship-driven enterprise seller proficient in French who thrives on landing new customers and expanding existing ones will excel.

Pendo

Enhances product experience and digital adoption

About Pendo

Pendo enhances digital products by providing solutions for product experience and digital adoption. Its platform integrates with clients' existing software, offering tools for in-app messaging, user analytics, and feedback collection. This allows businesses to understand user behavior and improve their products based on data-driven insights. Pendo primarily serves software companies, tech startups, and enterprises in the SaaS sector, charging subscription fees for access to its services. Unlike competitors, Pendo focuses specifically on user engagement and experience, helping clients guide users through new features and updates. The goal is to help businesses meet user expectations and achieve growth in a competitive market.

Raleigh, North CarolinaHeadquarters

2013Year Founded

$455.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Remote Work Options

Professional Development Budget

Risks

Increased competition from AI-driven platforms could threaten Pendo's market share.

Rapid AI innovation may outpace Pendo's integration capabilities, risking competitive edge loss.

Integration risks from Zelta AI acquisition could disrupt Pendo's operations if mismanaged.

Differentiation

Pendo integrates seamlessly with existing products, enhancing user engagement and feedback collection.

The platform offers in-app messaging, user analytics, and feedback tools for product improvement.

Pendo's AI-driven insights provide a comprehensive view of user behavior and product performance.

Upsides

Pendo's acquisition of Zelta AI enhances its AI capabilities for customer feedback analysis.

Partnership with Google Cloud's Vertex AI boosts product discovery and user personalization.

Pendo's $200 million ARR and customer growth highlight its strong market position.

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