Engineering Response Lead Engineer at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, NetworkingIndustries

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
Typically 5+ years experience
Experience in LAN, WAN, cloud technologies, Linux, virtualization, scripting, and security
Proficiency in Python, C, C++, Javascript
Deep knowledge of routing, switching and security architecture and protocols
Expert level experience and understanding of protocols including BGP, OSPF, EAPoL, ARP, VLAN, DHCP, VRRP, subnetting, ACL, routing, VRF, DNS, TCP, UDP, HTTP, IKE, IPSEC, HTTPS, proxies, load balancing, VoIP, SNMP, REST, JSON
Experience working with cloud platforms

Responsibilities

Provide engineering assistance to highest level services teams to investigate, debug, and resolve complex technical issues
Audit overall architecture, deployment, and configuration best practices in SASE setups
Troubleshoot customer environments to triage issues and determine root causes
Maintain deep technical understanding of Silver Peak and related HPE product features
Own technical relationship with Services and account teams to deliver timely engineering responses on critical issues
Provide prompt feedback on customer issues and help engineering management maintain high service level objectives
Isolate customer issues and collaborate with engineering SMEs for root cause analysis, workarounds, and software fixes
Document recurring issues to help Services team identify issues efficiently
Provide feedback to Product Management on improving debug features in the SASE product family

Skills

debugging

troubleshooting

issue recreation

software patching

design review

security architecture

programming scripts

documentation

training delivery

customer interaction

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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