EDM Service Delivery Lead at S&P Global

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Skills

Key technologies and capabilities for this role

Service DeliveryClient CommunicationTechnical SolutionsRoot Cause AnalysisService ImprovementClient Relationship ManagementTechnical DocumentationPerformance Monitoring

Questions & Answers

Common questions about this position

What is the salary range for this position?

The anticipated base salary range is $126,000 to $160,000 for US candidates, with final salary based on geographic location, experience, skill set, training, licenses, and certifications. This role is also eligible for an annual incentive plan and additional S&P Global benefits.

Is this a remote role or does it require office work?

This information is not specified in the job description.

What experience is required for this role?

Candidates need 5+ years of experience in technical support or implementation EDM roles, plus experience working in a high-pressure, client-facing environment.

What is the team like at S&P Global for this role?

The Service Delivery team manages client relationships, coordinates service operations, resolves issues, and works collaboratively to meet client needs, maintain quality standards, and drive continuous improvement.

What makes a strong candidate for the EDM Service Delivery Lead role?

A strong candidate has 5+ years in technical support or implementation EDM roles and experience in high-pressure, client-facing environments, with skills to lead global teams and handle technical client communications.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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