EDM Service Delivery Lead at S&P Global

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Candidates must have 5+ years of experience in technical support or implementation EDM roles, with experience in high-pressure, client-facing technical roles. Proven ability to build relationships and gain buy-in at all levels, particularly in technical discussions, is required. Experience in project managing or coordinating technology and business delivery with a focus on technical solutions is also necessary. Preferred qualifications include experience with Asset Management or Data Technology, a University Degree or equivalent in a relevant field, and strong commercial awareness of the financial world and its technologies.

Responsibilities

The EDM Service Delivery Lead will lead a global team, providing guidance for high-quality technical service delivery and managing client communication for daily operational delivery, including change, technology, product, and support requests. They will understand and manage client priorities, drive internal collaboration for service improvement initiatives, client action plans, root cause analysis, and post-mortem reviews. The Lead will host client reviews, monitor key metrics for technical delivery success, and act as a gatekeeper for client environments. They will also be accountable for maintaining client implementation documentation and external vendor relationships related to client integrations, while contributing to continuous improvement and operational excellence.

Skills

Service Delivery

Client Communication

Technical Solutions

Root Cause Analysis

Service Improvement

Client Relationship Management

Technical Documentation

Performance Monitoring

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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