[Remote] Senior Services Delivery Manager at Snowflake

California, United States

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$144,000 – $205,200Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

10+ years of experience in a Program Manager role (or similar capacity) dealing with complex, technical implementation projects
Recent experience successfully delivering multi-million dollar complex data-related and/or cloud-based large Programs for a Fortune 500 customer
Played the role of trusted advisor to C-Suite or Executive Sponsor of the Program at Fortune 500 customer
Extremely adept in executive communication and relationship management across multitude of stakeholders - customer, partners and internal teams
Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)
Bonus: Experience in a customer support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)

Responsibilities

Be a program management expert on all aspects of the Snowflake implementation and variety of project and services types, bringing multi-threaded initiatives together in efficient manner
Be the driving force in driving vision, strategy, use case identification, roadmapping, risk/benefit analysis for the customer
Drive planning and all aspects of execution of the program plan, working collaboratively with all stakeholders - customers, partners and internal stakeholders
Full ownership of value delivery life cycle - ensuring the program has met all its objectives characterized by on-time, on-budget and predictable delivery
Proactively identify and mitigate program risks, including risks associated with workstreams of the program that may be outside the scope of the contract
Collaborate and communicate effectively with various workstream owners, build a sense of community, clear expectations and timely communication
As a trusted advisor, collaborate with customer C-Suite and/or Executive Sponsor stakeholders drive alignment on vision, strategy and guide the program to successful delivery
Heavily process-driven, leverages and improves the program management methodology - processes, tools, templates and checklists
Be a champion for customer outcomes, be able to clearly articulate the value of the program in quantifiable metrics
Drive customer satisfaction expressed through surveys as well as renewals and additional opportunities for Snowflake
Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits – scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects
Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing
Determine areas for process improvements within both the customer and Snowflake

Skills

Key technologies and capabilities for this role

Program ManagementSnowflakeStakeholder ManagementRisk MitigationRoadmappingStrategy DevelopmentProject ExecutionUse Case IdentificationExecutive Communication

Questions & Answers

Common questions about this position

What is the salary range for the Senior Services Delivery Manager position?

The salary range is $144K - $205.2K.

Is this role remote?

Yes, the position is remote.

What experience is required for this role?

Candidates need 10+ years of experience in a Program Manager role or similar, dealing with complex, technical implementation projects.

What is Snowflake's company culture like?

Snowflake has a culture focused on impact, innovation, and collaboration, empowering enterprises and people to achieve their full potential while building big, moving fast, and advancing technology and careers.

What makes a strong candidate for the Senior Services Delivery Manager role?

A strong candidate will have 10+ years as a Program Manager handling complex technical implementations and excel as a trusted advisor to C-Suite, driving vision, strategy, roadmaps, risk mitigation, and value delivery.

Snowflake

Data management and analytics platform

About Snowflake

Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.

Bellevue, WashingtonHeadquarters

2012Year Founded

$1,341.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.

Risks

Integration challenges from Datavolo acquisition may disrupt operations and customer service.

Increased competition from Mistral AI could challenge Snowflake's market position.

Convertible senior notes pricing may increase financial pressure if market conditions worsen.

Differentiation

Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.

The AI Data Cloud enables near-unlimited scale and performance for data mobilization.

Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.

Upsides

Acquisition of Datavolo enhances Snowflake's open data integration capabilities.

Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.

Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.

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