EA-Client Support Specialist

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Nonprofit, Political Campaigns, UnionsIndustries

Requirements

Candidates should have at least two years of experience with compliance, fundraising, and/or email tools for political campaigns, unions, or nonprofits. Prior experience using Bonterra's Fundraising & Engagement tools, EveryAction, Salsa, NGP8, VAN, or VoteBuilder is required. Excellent oral and written communication skills, strong critical thinking and problem-solving abilities, a professional phone manner, patience, self-motivation, a demonstrated work ethic, and attention to detail are essential. A minimum of 1 year of customer service experience is required, and familiarity with CRM tools, Bonterra software, or coding languages like HTML/CSS or SQL is advantageous. Previous experience in teaching or training is also a plus. Candidates must be passionate about progressive causes and comfortable working with diverse organizations. Sponsorship is not provided.

Responsibilities

The Client Support Specialist will provide exceptional customer support via email, chat, and phone, ensuring positive user experiences with Bonterra's tools. This role involves collaborating with internal teams to address technical issues, escalating concerns when necessary, and maintaining a high level of attention to detail. Responsibilities also include cultivating collaborative relationships within the support team and across departments to meet customer needs effectively. The specialist will champion Bonterra Tech's mission by assisting various organizations and demonstrating a strong technological aptitude.

Skills

Customer Support

Email Support

Chat Support

Phone Support

Technical Support

Problem-Solving

Attention to Detail

Fundraising Tools

Email Tools

Compliance Tools

EveryAction

Salsa

NGP8

VAN

VoteBuilder

Bonterra

Technology solutions for social impact organizations

About Bonterra

Bonterra provides technology solutions aimed at helping organizations focused on social good, such as nonprofits and public sector entities, operate more efficiently. Their products include software for managing donations, tracking impact, and coordinating volunteer efforts, which streamline operations and enhance fundraising capabilities. Bonterra stands out from competitors by specifically targeting the social impact sector and aligning its success with that of its clients through a business model based on subscription fees and transaction fees on donations. The company's goal is to empower organizations to maximize their efforts in creating positive social change, as evidenced by their impact of facilitating $7.4 billion in donations to 225,000 nonprofits in 2021.

Austin, TexasHeadquarters

2023Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

1,001-5,000Employees

Benefits

Generous Flexible Time Off

Paid Holidays

Paid Volunteer Time

Paid Parental Leave

Paid Sick Leave

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Resources for savings and investments

Opportunities to learn, develop, network, and connect

Risks

Competition from established players like Blackbaud and Salesforce.org is intense.

Potential integration challenges from recent acquisitions could disrupt operations.

Dependence on partnerships like iWave may pose risks if synergies aren't realized.

Differentiation

Bonterra offers a comprehensive suite of tools for nonprofits and social good organizations.

The company focuses on empowering social impact initiatives with advanced technology solutions.

Bonterra's acquisition of DonorDrive enhances its digital fundraising capabilities.

Upsides

Growing demand for digital transformation in nonprofits boosts Bonterra's market potential.

Integration of AI in fundraising software enhances donor engagement and campaign effectiveness.

Bonterra's expansion into employee engagement solutions broadens its market reach.

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