District Manager Parts and Service - Buick and GMC

The District Manager will have territorial responsibility for administering Sales and Service Agreements with GM, dealers, external fleet customers, and Independent Aftersales Market (IAM) stores. They will act as a consultant to dealers and IAMs, collaborating on business plan development and implementation. Responsibilities include developing and executing marketing initiatives, improving customer retention, managing product displays, conducting financial analysis, and providing training. The role involves driving revenue growth, achieving Key Performance Indicators (KPIs), and executing all CCA programs and initiatives. This includes preparing for and conducting standardized dealer contact processes, analyzing dealer marketing and merchandising plans to increase service lane traffic, creating annual business plans, implementing countermeasures for challenges, and resolving aftersales customer needs, including SPAC/CAC/TAC cases and goodwill/warranty/policy requests. Key performance indicators include SRT sales objectives, NPS, Retention, STS Training, EV Training, and Compliance.