Tire Service Advisor

Position Overview

Dealer Tire is seeking an innovative and driven Tire Service Advisor to work within a premium OEM dealership. If you excel with excellence, energy, fairness, and accountability, consider a future with our growing, family-owned international distributor of tires and parts.

Who We Are

Dealer Tire, established in 1918 in Cleveland, OH, is a family-owned, international distributor of tires and parts. We are dedicated to helping the world's largest and most trusted auto manufacturers grow their tire business, having sold over 60 million tires to date. We are a thriving company looking for passionate individuals to join our team of over 550 Tire Service Advisors across the United States.

What’s In It For You

• Career Opportunity: Our comprehensive training and development programs foster growth and advancement. In the last two years, Dealer Tire promoted an average of 114 team members annually within our Tire Store program.
• Work-Life Balance: Specialists enjoy more personal time with a 40-hour, 5-day work week.
• Investment in Employees:
  • Base Pay Range: $27.78 - $30.25 per hour
  • Targeted Annual Commission: $10,800
  • Guaranteed Commission: Provided for up to two months during training and onboarding.
• Benefits and Perks:
  • Medical, Dental, and Vision insurance
  • 50% 401k match up to a 7% contribution rate
  • Paid Time Off (PTO) eligible after 30 days
  • Wellness programs
  • Annual tuition reimbursement ($2,500-$5,000)
  • Discounts on tires
• Employee Satisfaction: Nearly 98% of our associates highly recommend working at Dealer Tire. Watch this video to hear directly from our Tire Service Advisors.

Responsibilities

• Sell tires to customers on the service drive to exceed assigned sales goals.
• Inspect customers’ cars on the service drive.
• Diagnose tire-related problems, recommend services, and provide price quotes.
• Ensure necessary repairs are completed as ordered and priced as quoted.
• Maintain strong, effective relationships with customers and dealer personnel.
• Oversee customer satisfaction and resolve any arising issues.
• Complete monthly market analyses.
• Assist in store operations, including maintaining inventory and opening/closing the store.
• Support dealership technicians to ensure service levels are maintained.

Qualifications

• 2+ years of tire service experience, preferably in a retail tire and service environment.
• Excellent verbal communication skills with a strong customer service orientation.
• May be required to operate a motor vehicle.
• Must meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.
• Proficient computer skills, including experience with MS Office and online order management applications.

Physical Job Requirements

• Ability to be on your feet for 7-8 hours a day.
• Ability to keep up with service drive traffic and inspect 80-100 vehicles per day.
• Ability to lift up to 75 pounds unassisted.

Drug Policy

Dealer Tire is a drug-free environment. All employment offers are contingent upon passing a pre-employment drug screening. Random drug testing is also required for all Dealer Tire Store associates.

Application Instructions

If this opportunity aligns with your career goals, we invite you to apply today to join our team!

Company Information

• Salary: $27.78 - $30.25 Base Pay Range + $10,800 Targeted Annual Commission
• Employment Type: Full time
• Location Type: (Information not specified in the original description)