[Remote] Director, Solution Architecture & Strategy at Restaurant365

The Director of Solution Architecture & Strategy will lead and develop a team of Solution Architects responsible for crafting scalable, repeatable, and value-driven implementation designs. This role owns the solutioning funnel from Sales through implementation, ensuring proper scoping, customer alignment, and delivery readiness. The director will serve as the bridge between Sales, Product, and Services, ensuring technical feasibility, scope integrity, and product alignment. Responsibilities include building frameworks, tools, and estimation models to guide consistent project architecture, partnering with Sales leadership to enable effective discovery, estimation, and handoff practices, and influencing the product roadmap and packaging by funneling customer feedback, solution gaps, and common implementation blockers into Product. The role also involves establishing architecture standards, reusable solution patterns, and technical onboarding playbooks to drive delivery consistency, playing a key role in driving operational maturity across Services, and acting as a key partner to the VP of Professional Services on strategic initiatives.