Director, Solution Architecture & Strategy

About Restaurant365

Employment Type: Full Time

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

Role Overview

We are seeking a Director of Solution Architecture & Strategy to lead our solution architecture function and play a pivotal role in scaling the strategy and structure of our services funnel. This leader will own and manage a team of Solution Architects while partnering deeply with Sales, Product, and Professional Services to shape implementation strategies that align with customer needs, product capabilities, and delivery readiness.

This role is responsible for ensuring scalable, repeatable solution design across segments and products, optimizing the handoff between Sales and Services, and integrating customer and field feedback into our product and services roadmap. This is a high-impact, highly cross-functional role that blends technical acumen, go-to-market strategy, and operational execution.

How You'll Add Value

• Lead and develop a team of Solution Architects responsible for crafting scalable, repeatable, and value-driven implementation designs.
• Own the solutioning funnel from Sales through implementation, ensuring proper scoping, customer alignment, and delivery readiness.
• Serve as the bridge between Sales, Product, and Services, ensuring technical feasibility, scope integrity, and product alignment.
• Build frameworks, tools, and estimation models to guide consistent project architecture across segments and complexity tiers.
• Partner with Sales leadership to enable effective discovery, estimation, and handoff practices that improve win rate and reduce delivery risk.
• Influence product roadmap and packaging by funneling customer feedback, solution gaps, and common implementation blockers into Product.
• Establish architecture standards, reusable solution patterns, and technical onboarding playbooks to drive delivery consistency.
• Play a key role in driving operational maturity across Services—supporting improvements in tooling, delivery models, and strategic planning.
• Act as a key partner to the VP of Professional Services on strategic initiatives related to services scalability, partner solutioning, and end-to-end process design.

What You'll Need to Be Successful

• 8+ years in Professional Services, Solution Architecture, or Pre-Sales roles within a SaaS or enterprise software environment.
• 4+ years in a senior leadership role managing teams of architects, consultants, or solution engineers.
• Demonstrated experience bridging Sales, Product, and Delivery to design scalable solutions that drive business outcomes.
• Strong technical acumen with the ability to translate business needs into solution frameworks and project plans.
• Deep experience with implementation estimation, delivery modeling, and solution standardization.
• Executive-level communication skills with a track record of cross-functional influence and strategic collaboration.
• Experience developing tools, frameworks, and reusable assets to improve solutioning speed and quality.

Preferred Qualifications

• Experience in a high-growth SaaS environment, especially with both SMB and Enterprise customer segments.
• Familiarity with PSA, CRM (e.g., Salesforce), and scoping/estimation tools.

Compensation & Benefits

This position has a salary range of $144,720-$217,080. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location.