Design Director, Provider Experience

Position Overview

Headway is on a mission to build a new mental health care system that everyone can access. We've developed software that connects people with therapists who accept insurance, making mental healthcare more affordable. Currently, a significant portion of the US population faces challenges accessing mental health services due to the high cost of out-of-network providers. Headway aims to revolutionize this by simplifying the process for therapists to accept insurance and expand their practices.

Founded in 2019, Headway has rapidly grown into a national network of over 45,000 mental healthcare providers across all 50 states, serving over 1 million patients. As a Series D company with over $325 million in funding from prominent investors like a16z, Accel, GV, Spark Capital, Thrive Capital, Forerunner Ventures, and Health Care Service Corporation, we are poised for significant impact. We are seeking passionate individuals to join us in making mental healthcare more accessible and to create the most meaningful career experience of their lives.

About the Role

As the Design Director at Headway, you will play a pivotal role in shaping the provider experience. You will collaborate closely with product managers, engineers, and senior leadership to empower mental health providers in growing and managing their practices through Headway's platform. Your responsibilities will include defining the vision and strategy for the provider experience, owning the execution of product design with a high standard of craft, and inspiring senior designers. Your focus will span the entire provider journey, from initial acquisition through ongoing engagement and retention.

Core Responsibilities

• Drive Provider Experience Strategy and Vision: Partner with product managers, engineers, and senior leadership to define and execute a comprehensive provider experience strategy across the entire lifecycle, from acquisition to retention.
• Ensure High-Craft Design Execution: Own the end-to-end design execution for provider products, maintaining exceptional attention to detail and a high standard of craft that motivates senior designers.
• Grow and Manage a High-Performing Design Team: Lead, mentor, and develop a team of talented designers to deliver outstanding results.

Requirements

• 5+ years of experience leading design teams for complex B2B SaaS platforms with a focus on consumer-grade user experience.
• Experience within hyper-growth startups (Series C+) and larger companies with mature design practices.
• Demonstrated ability to partner effectively with product managers, engineers, and leadership to drive experience vision and influence organizational direction through design thinking.
• Proven experience building scalable design systems for complex products.
• Experience leading and mentoring senior design talent across multiple product areas.
• A portfolio showcasing both high-craft individual design work and systematic approaches to design at scale.

Compensation & Benefits

• Salary Range: $255,000 - $300,000 (based on qualifications, experience, and geographic location)
• Variable Compensation: Potential for performance-based variable compensation.
• Equity: Eligibility for an equity grant.

Benefits Offered:

• Equity compensation
• Medical, Dental, and Vision coverage
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays annually, plus a Holiday Break between December 25th and December 31st.
• Flexible Paid Time Off (PTO)
• Employee Assistance Program (EAP)

Company Information

Headway is building a new mental health care system that everyone can access. Our technology enables therapists to accept insurance, making therapy more affordable for patients. We have created a national network of providers and are committed to improving mental healthcare accessibility.

Employment Type

• [Employment Type Not Specified]

Location Type

• [Location Type Not Specified]