Director, Research & Insights

Oakland, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BiotechnologyIndustries

Requirements

The Director of Research & Insights should have extensive experience in market research, user research, and analytics, with a proven ability to drive strategic perspectives and inform business outcomes. Candidates must be adept at partnering with cross-functional leaders in Product, Marketing, and Design, and possess strong leadership skills to support and enable a team of senior researchers. Experience in qualitative and quantitative research methodologies, including interviews, surveys, and ethnographic research, is essential. A deep understanding of the consumer finance ecosystem and the ability to translate business priorities into research objectives are also required.

Responsibilities

This role is responsible for leading the advancement of qualitative and quantitative research insights, capabilities, and operations across Credit Karma and Turbo Tax, while supporting and guiding a team of senior researchers. The Director will identify and define key research priorities, oversee execution and impact, and ensure high research quality through skill development and process improvement. Key responsibilities include championing member insights, translating business priorities into team vision, driving transformative research insights, and collaborating with cross-functional leaders to inform product and marketing decisions. The Director will also manage complex research initiatives, present findings to executive teams, and develop research operations to accelerate business growth.

Skills

Market Research

User Research

Analytics

Strategic Perspective

Product

Marketing

Design

Leadership

Business Outcomes

Research Quality

Communication

Credit Karma

Provides free credit scores and financial tools

About Credit Karma

Credit Karma provides financial tools and resources to help individuals improve their financial health. The platform offers free access to credit scores, credit monitoring, and personalized recommendations for credit cards and loans, including options for cars, homes, and personal financing. Users can track their credit progress and receive alerts about changes to their credit reports. Unlike many competitors, Credit Karma operates on a freemium model, allowing users to access a wide range of services at no cost while earning revenue through partnerships with financial institutions. The company's goal is to empower its members to achieve their financial goals by providing helpful resources and fostering a sense of ownership and progress in their financial journeys.

Oakland, CaliforniaHeadquarters

2007Year Founded

$358MTotal Funding

ACQUISITIONCompany Stage

Fintech, Cybersecurity, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

401(k) Retirement Plan

Commuter Benefits

Wellness Program

Paid Vacation

Paid Sick Leave

Education Perks

Risks

Increased competition from Walmart-backed FinTech One could challenge Credit Karma's market share.

Integration challenges from Zendrive acquisition may distract from Credit Karma's core objectives.

Intuit's AI advancements could overshadow Credit Karma's financial tools and services.

Differentiation

Credit Karma pioneered free credit scores, setting it apart in personal finance.

The company offers a comprehensive suite of free financial tools and recommendations.

Credit Karma's freemium model generates revenue through partnerships with financial institutions.

Upsides

Credit Karma's acquisition of Zendrive enhances its mobility risk intelligence offerings.

AI-driven financial assistants could inspire Credit Karma to develop personalized financial tools.

Growing digital solutions adoption by SMBs presents expansion opportunities for Credit Karma.

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