Director, Research & Insights at Credit Karma

This role is responsible for leading the advancement of qualitative and quantitative research insights, capabilities, and operations across Credit Karma and Turbo Tax, while supporting and guiding a team of senior researchers. The Director will identify and define key research priorities, oversee execution and impact, and ensure high research quality through skill development and process improvement. Key responsibilities include championing member insights, translating business priorities into team vision, driving transformative research insights, and collaborating with cross-functional leaders to inform product and marketing decisions. The Director will also manage complex research initiatives, present findings to executive teams, and develop research operations to accelerate business growth.