Lead User Researcher

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: (Not provided in the description)

Atticus is a company dedicated to helping Americans in crisis access life-changing aid through legal and government assistance. They connect individuals with disabilities to benefits and assist victims of accidents and misconduct with compensation. The Lead User Researcher will build a function to deepen understanding of users and scale research practices to serve millions.

Requirements

• 5+ years experience planning, conducting, and synthesizing research.
• Proven track record of implementing and scaling research practices within organizations.
• Strong expertise in both qualitative and quantitative research methodologies.
• Experience working as a primary/solo researcher with minimal supervision.
• Proficiency with research tools such as UserInterviews.com, Maze.co

Responsibilities

• Own and lead research initiatives across the entire organization.
• Establish and manage a comprehensive research practice and repository.
• Plan and execute mixed-method research for cross-functional stakeholders.
• Build process for regular user feedback collection and synthesis.
• Develop framework for measuring and tracking UX improvements.
• Translate research insights into actionable recommendations that influence product roadmaps.
• Work independently with minimal supervision, leading research initiatives from conception to implementation.

Company Information

• About Atticus: Atticus makes it easy for people experiencing a crisis to get the aid they need. They’ve connected thousands of people with over $2B in aid and raised over $50 million from top VC firms.
• Growth: The company has grown significantly in recent years, with a team size increasing from 89 to 151 last year, and further growth expected in 2025.
• Mission: To understand and serve both clients navigating a complex system and internal teams providing best-in-class service.