Director of Technical Success at Semgrep

San Francisco, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Security SoftwareIndustries

Requirements

Candidates should possess 10+ years of customer success or sales engineering experience, with a preference for managing technical teams, and experience recruiting and managing customer success teams, particularly within cybersecurity companies of Semgrep’s size. They should have a proven track record of achieving world-class NDR and GDR rates, and the ability to work effectively with product, engineering, and sales organizations to help customers achieve their business outcomes.

Responsibilities

As the Director of Technical Success, you will lead a team of Technical Success Managers and deployment specialists, fostering a culture of continuous improvement and excellence through hiring, mentoring, and team development. You will establish and maintain relationships with key stakeholders to identify and achieve mutual objectives, design and implement technical strategies aligning with customer rollouts of Semgrep, develop and scale processes and systems to exceed adoption, retention, and growth objectives, and collaborate cross-functionally with product, sales, and marketing teams to ensure customer feedback informs product enhancements. Additionally, you will monitor key performance metrics such as NDR, GDR, and expansion ARR objectives.

Skills

Technical Leadership

Team Management

Customer Relationship Management

Strategic Planning

Process Improvement

Cross-functional Collaboration

Technical Success

Software Deployment

Stakeholder Management

Product Feedback

Semgrep

Developer Experience

Code Analysis

Semgrep

Vulnerability detection tool for software development

About Semgrep

Semgrep offers a tool that helps security engineers and developers identify and fix vulnerabilities in their code before deployment. It integrates into existing workflows, providing actionable insights while significantly reducing false positives in open-source vulnerabilities by up to 98% through reachability analysis. The tool is designed for speed, with average scan times of less than 5 minutes, allowing teams to quickly address security issues. Semgrep aims to enhance the security of the software development life cycle, improving productivity and reducing technical debt.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$90.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees

Benefits

Health Insurance

Paid Vacation

401(k) Retirement Plan

Professional Development Budget

Flexible Work Hours

Remote Work Options

Risks

Increased competition from Snyk and GitGuardian in the code analysis market.

Rapid evolution of programming languages may outpace Semgrep's tool updates.

Customer concerns about data privacy in cloud-based solutions could affect adoption.

Differentiation

Semgrep reduces false positives in vulnerabilities by up to 98% with reachability analysis.

The tool integrates seamlessly into existing workflows and ticketing systems for developers.

Average scan time is under 5 minutes, enhancing productivity and efficiency.

Upsides

Increased demand for supply chain security tools boosts Semgrep's market potential.

Rise of DevSecOps practices aligns with Semgrep's focus on SDLC security integration.

Growing popularity of IaC tools presents expansion opportunities for Semgrep.

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