Director of Operations

Pune, Maharashtra, India

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Talent Acquisition, Human ResourcesIndustries

Requirements

A minimum of ten years of experience in talent solutions or project management is required. The Director of Operational Excellence must possess a strategic leadership capability to drive measurable improvements in operational performance across a portfolio of clients and business lines. A strong understanding of data-driven insights and robust metrics for process optimization, efficiency maximization, and superior business outcomes is essential. Experience in championing a culture of continuous improvement and integrating operational metrics into decision-making and portfolio management is necessary.

Responsibilities

The Director of Operational Excellence will partner with executive leadership to set and execute a vision for operational excellence. They will maximize operational efficiency through analysis-informed strategy to drive profitability and unlock value for re-investment and pricing strategy. This role involves leading teams to create an operations environment that supports high performance by increasing service efficiency and client satisfaction through reviewing portfolio metrics and team processes to drive process improvement changes. The Director will also partner with S/VP to drive multiple projects simultaneously, acting as a consultant from idea through implementation, and communicating progress, risks, expectations, timelines, milestones, and other key project metrics to Service Delivery leaders and team members.