Director of Customer Success at Northbeam

Los Angeles, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing Tech, Analytics, SaaSIndustries

Requirements

Candidates should have a Bachelor's Degree or equivalent experience, with at least 8 years in Customer Success or similar customer-facing leadership roles within SaaS, including 3+ years of people management. Experience managing a CSM team for enterprise or high-growth eCommerce and ad tech customers is required, along with proven leadership in building and scaling teams, strategic thinking, operational execution, and strong communication skills for executive-level relationships. Proficiency with project management, CRM tools like HubSpot, and customer analytics tools is also necessary.

Responsibilities

The Director of Customer Success will lead and scale the Customer Success team, providing mentorship and performance management, while defining team structure, processes, and career paths. They will own the post-sales customer lifecycle strategy to maximize retention and improve customer experience, developing proactive programs for onboarding, adoption, and advocacy. This role involves establishing KPIs, building scalable processes, partnering with Sales, Media Strategy, Product, and Engineering, and engaging directly with strategic customers as an executive sponsor. Responsibilities also include leading retention efforts, representing Customer Success in executive discussions, and driving automation and continuous improvement within the function.

Skills

Customer Success

Team Leadership

Post-sales Strategy

Onboarding

Product Adoption

Customer Health

Advocacy

Cross-functional Collaboration

Hiring

Coaching

Northbeam

Marketing intelligence platform for advertisers

About Northbeam

Northbeam is a marketing intelligence platform that helps businesses optimize their advertising budgets and improve performance, specifically targeting brands that spend over $250,000 monthly on ads. It combines Multi-Touch Attribution (MTA) to track customer interactions and Media Mix Modeling (MMM) to analyze the effectiveness of various marketing channels. Northbeam operates on a subscription-based model with custom pricing, offering personalized support to clients. The goal is to enable large-scale advertisers to make data-driven decisions and maximize the effectiveness of their marketing strategies.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$14.6MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Consulting, Consumer GoodsIndustries

51-200Employees

Benefits

Equity package

Generous base salary

Healthcare Benefits (medical, dental, vision)

Travel to meet with the team

Flexible Paid Time Off

Paid Holidays

Risks

Emerging competitors offer similar features at lower costs, threatening Northbeam's market share.

Privacy regulations like CCPA may increase Northbeam's operational costs.

Economic downturns could reduce advertising budgets, impacting Northbeam's revenue growth.

Differentiation

Northbeam integrates Multi-Touch Attribution and Media Mix Modeling in one platform.

The platform offers personalized support with a Customer Success Manager and Media Strategist.

Northbeam's machine learning models enhance data-driven marketing strategies without third-party cookies.

Upsides

Northbeam raised $19.6M to expand and accelerate product development in 2023.

The platform's AI-driven predictive analytics align with rising trends in marketing.

Growing ecommerce and DTC brands create opportunities for Northbeam's international expansion.

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