Director of Customer, Partner, & Public Sector Public Relations

San Diego, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Cloud Computing, Enterprise Software, AIIndustries

Requirements

Candidates must have 12+ years of experience in communications, PR, or media relations. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is required, which may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Responsibilities

The Director of Customer, Partner, & Public Sector Public Relations will shape and amplify ServiceNow's voice through customer, partner, and public sector lenses, building narratives that illustrate joint innovations and trends. They will identify, shape, and place impactful stories across top-tier outlets, acting as a trusted counselor to senior executives and a connector across the business. Responsibilities include developing and executing PR strategies, managing a team of PR professionals, building and maintaining media relationships, crafting compelling narratives and content, collaborating with cross-functional teams, providing strategic PR guidance to executives, and tracking PR campaign performance.

Skills

Public Relations

Storytelling

Media Relations

Enterprise Transformation

Public Sector

Communications

Brand Reputation

Earned Coverage

Stakeholder Management

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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