Director, Customer Value at Adobe

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Ability to effectively influence key customer team members and internal Adobe team members, leading complex discussions at any point in the customer lifecycle
Strong executive presence and presentation skills, comfortable collaborating with and presenting to C-suite executives (CIO, CMO, CFO, board-level)
Self-starter comfortable initiating and leading programs within a fast-paced environment
Strategic problem solver who demonstrates an ability to create the future through effective customer engagement and achieves business results
Thrives in working collaboratively and cross-functionally

Responsibilities

Establish C-level relationships during the sales cycle to understand customer key business objectives and metrics, and instill confidence in ability to deliver on expected business outcomes
Act as the focal point of contact and liaison post-sale between customer Executives and Adobe teams including Product teams, Legal, Engineering, Professional Services, Technical Support, Technical Account Management, and Customer Success
Ensure a seamless transition of customer requirements and business objectives from pre-sales motion to post-sales execution
Develop and deliver compelling, CxO-ready business presentations (return on investment & Total Cost of Ownership) aimed at driving value realization discussions
Map out customers' "as is" and "to be" business processes with the goal of identifying and prioritizing key use cases and business value drivers
Assist customers in navigating internal organizational changes and implementing effective organizational change strategies
Build Customer advocacy for future marketing opportunities such as case studies and events
Act as the primary liaison for Customer leadership and partner with C-level executives within largest, most strategic customers to guide them through digital transformation with Adobe
Drive alignment and coordination across various work streams, encompassing product teams for delivery of advanced use cases, and spearhead collaboration with internal account teams
Position the Customer for success, prioritizing the realization of business value from the Adobe stack

Skills

Digital Transformation

Customer Success

C-Level Engagement

Strategic Alignment

Sales

Post-Sales

Product Coordination

Executive Liaison

Cross-Functional Collaboration

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees