Digital Testing and Support Administrator (AU Retail, Office Based) at Connectly

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, eCommerce, DigitalIndustries

Requirements

Proven experience in software testing, quality assurance, or a similar role, particularly in an eCommerce or Digital environment
Strong understanding of testing methodologies, including functional, regression, and end-to-end testing
Good understanding of testing process and SDLC
Experience with manual and automated testing tools
Experience working within an agile development environment, experience with Agile/Scrum methodologies
Knowledge of UX principles and how they impact testing and user experience
Hands-on experience with test automation frameworks and tools
Nice to Have: Extensive experience in software testing and quality assurance, specifically in large-scale eCommerce or Digital platforms
Nice to Have: Advanced knowledge of SDLC with demonstrated experience optimizing and improving testing processes
Nice to Have: Extensive hands-on experience with both manual and automated testing tools, including designing automation test strategies
Nice to Have: Familiarity with continuous integration and continuous deployment (CI/CD) pipelines
Nice to Have: Knowledge of programming languages such as Java, Python, or C#
Nice to Have: Extensive experience with multiple automation frameworks, including setting up and maintaining test automation environments
Nice to Have: Exceptional communication, with experience leading cross-functional teams to deliver high-quality projects

Responsibilities

Plan and execute comprehensive testing strategies—including functional, regression, and end-to-end testing of our website and the digital systems supporting it
Monitor eCommerce operations, troubleshoot issues, resolve operational incidents, and support ongoing Digital enhancements
Committed to contributing to a safe working environment, by being aware of and compliant with all wellbeing and safety initiatives
Collaborate with cross-functional teams including developers, Business Analysts, Technology team, product managers, and UX/UI designers to define testing requirements and ensure high-quality deliverables
Collaborate with cross-functional teams including third party agencies, Business Analysts, Technology team and other Key stakeholders to develop testing schedules and deliver merchandising requirements
Respond to and investigate operational incidents, troubleshoot issues, and escalate critical problems as necessary
Assist with resolving operational issues or delays and work with the retail teams and IT teams as required to do so
Responsible for executing delivery, price and priority logic lead times and supporting the Business analyst on business projects relating to it
Monitor overall ecommerce operational performance and online orders to business SLAs and desire customer experience
Support the Digital, Retail and Technology teams to ensure process compliance and adhere to the introduction of business changes
Support fraud screening performance including review times, review/rejection rates/amounts
Perform integration testing, functional testing, system testing, regression testing and application usability testing to ensure all website elements and supporting systems work as expected
Create and maintain comprehensive testing documentation, including test cases, test scripts, and test results

Skills

Software Testing

Quality Assurance

Functional Testing

Regression Testing

End-to-End Testing

Agile

Scrum

SDLC

Manual Testing

Automated Testing

Test Automation Frameworks

UX Principles

Java

Python

CI/CD

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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