Digital Manager (Seattle Coffee Gear)
CSC GenerationSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, eCommerce, DigitalIndustries
Requirements
- Proven experience in software testing, quality assurance, or a similar role, particularly in an eCommerce or Digital environment
- Strong understanding of testing methodologies, including functional, regression, and end-to-end testing
- Good understanding of testing process and SDLC
- Experience with manual and automated testing tools
- Experience working within an agile development environment, experience with Agile/Scrum methodologies
- Knowledge of UX principles and how they impact testing and user experience
- Hands-on experience with test automation frameworks and tools
- Nice to Have: Extensive experience in software testing and quality assurance, specifically in large-scale eCommerce or Digital platforms
- Nice to Have: Advanced knowledge of SDLC with demonstrated experience optimizing and improving testing processes
- Nice to Have: Extensive hands-on experience with both manual and automated testing tools, including designing automation test strategies
- Nice to Have: Familiarity with continuous integration and continuous deployment (CI/CD) pipelines
- Nice to Have: Knowledge of programming languages such as Java, Python, or C#
- Nice to Have: Extensive experience with multiple automation frameworks, including setting up and maintaining test automation environments
- Nice to Have: Exceptional communication, with experience leading cross-functional teams to deliver high-quality projects
Responsibilities
- Plan and execute comprehensive testing strategies—including functional, regression, and end-to-end testing of our website and the digital systems supporting it
- Monitor eCommerce operations, troubleshoot issues, resolve operational incidents, and support ongoing Digital enhancements
- Committed to contributing to a safe working environment, by being aware of and compliant with all wellbeing and safety initiatives
- Collaborate with cross-functional teams including developers, Business Analysts, Technology team, product managers, and UX/UI designers to define testing requirements and ensure high-quality deliverables
- Collaborate with cross-functional teams including third party agencies, Business Analysts, Technology team and other Key stakeholders to develop testing schedules and deliver merchandising requirements
- Respond to and investigate operational incidents, troubleshoot issues, and escalate critical problems as necessary
- Assist with resolving operational issues or delays and work with the retail teams and IT teams as required to do so
- Responsible for executing delivery, price and priority logic lead times and supporting the Business analyst on business projects relating to it
- Monitor overall ecommerce operational performance and online orders to business SLAs and desire customer experience
- Support the Digital, Retail and Technology teams to ensure process compliance and adhere to the introduction of business changes
- Support fraud screening performance including review times, review/rejection rates/amounts
- Perform integration testing, functional testing, system testing, regression testing and application usability testing to ensure all website elements and supporting systems work as expected
- Create and maintain comprehensive testing documentation, including test cases, test scripts, and test results
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for this Digital Testing and Support Administrator role?
This information is not specified in the job description.
Is this position remote or office-based?
This is an office-based, on-site position.
What skills are required for this role?
Required skills include proven experience in software testing and quality assurance in eCommerce or digital environments, strong understanding of testing methodologies like functional, regression, and end-to-end testing, good knowledge of testing processes and SDLC, experience with manual and automated testing tools, agile/Scrum methodologies, and UX principles.
What is the work schedule for this position?
The schedule is Monday through Friday from 07:00 AM to 04:00 PM PHT.
What makes a strong candidate for this role?
A strong candidate has extensive experience in eCommerce testing, advanced SDLC knowledge, hands-on expertise with automation frameworks and tools like Java or Python, familiarity with CI/CD, and exceptional communication skills for leading cross-functional teams.
Connectly
AI-powered marketing automation for e-commerce
About Connectly
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Company Equity
Risks
Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.
Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.
Rapid AI advancements require Connectly to continuously innovate to stay competitive.
Differentiation
Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.
The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.
Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.
Upsides
Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.
The platform's AI-driven personalization boosts conversion rates and customer satisfaction.
Connectly.ai's multilingual support enhances global customer engagement and market reach.
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