[Remote] Vendor Account Senior Manager, Provider Digital Operations at CVS Health

Connecticut, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Digital OperationsIndustries

Requirements

5+ years of experience in vendor management, procurement, or account management within the healthcare industry
Strong negotiation, communication, and analytical skills
3+ years experience in contract management and performance tracking
Bachelor's degree preferred/specialized training/relevant professional qualification

Responsibilities

Build and maintain strong, strategic relationships with key vendors. Act as the main point of contact for all vendor-related communications. Coordinate monthly and quarterly health checks and business reviews with vendors
Negotiate, review, and manage vendor contracts and service level agreements (SLAs) to ensure favorable terms and compliance with company policies
Track vendor performance using KPIs and scorecards. Conduct regular business reviews and audits to ensure service quality and adherence to contractual obligations
Address and resolve vendor-related issues promptly, escalating when necessary to ensure minimal disruption to operations
Work closely with procurement, legal, finance, and operational teams to align vendor services with business needs
Ensure ongoing compliance through annual security risk assessments, user entitlement validation, recertification, business continuity planning, and process documentation. Coordinate responses to compliance incidents, including potential PHI breaches and audits
Analyze vendor spend and identify opportunities for cost savings, process improvements, or consolidation
Identify project stakeholders, establish effective communication channels, and manage expectations. Monitor expenditures and ensure adherence to financial constraints throughout the project lifecycle. Prepare and present progress reports to stakeholders and senior management. Develop and implement mitigation strategies to minimize risks and ensure project success. Identify opportunities for process improvement and implement best practices, lessons learned, and industry standards

Skills

Key technologies and capabilities for this role

Vendor ManagementContract NegotiationSLA ManagementPerformance MonitoringKPIsIssue ResolutionRisk ManagementCross-Functional CollaborationBusiness ReviewsCompliance

Questions & Answers

Common questions about this position

What experience is required for the Vendor Account Senior Manager role?

Candidates need 5+ years of experience in vendor management, procurement, or account management specifically within the healthcare industry.

What are the key responsibilities in this position?

The role involves vendor relationship management, contract oversight, performance monitoring, issue resolution, cross-functional collaboration, compliance and risk management, cost optimization, and project and program management.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Vendor Account Senior Manager position?

A strong candidate will have 5+ years in vendor management, procurement, or account management in healthcare, with skills in building strategic vendor relationships, contract negotiation, performance monitoring, compliance, and cross-functional collaboration.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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