Customer Value Engineer at Simpplr

Gurugram, Haryana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

7+ years in SaaS professional services
3+ years experience onboarding customers to SaaS platforms in a customer facing, technical role
Experience working with AWS services
5+ years experience implementing integrations between applications via APIs
Experience migrating data between cloud platforms
Extensive experience with AWS and applications built upon the AWS platform
Professional services background and experience in systems integration
Strong communication skills and ability to empathize with customers
Self-starter who assumes responsibility and accountability
Hands-on experience
Lead with empathy, stay grounded in humility, bring a sense of humor
Natural leader who brings clarity to chaos, listens to understand, keeps teams focused
Anticipate needs, solve problems proactively, care deeply about customer experience

Responsibilities

Function as the project technical SME for customer onboarding to the Simpplr platform
Research, troubleshoot and diagnose technical issues experienced by Simpplr customers during implementation with minimal oversight
Promptly escalate unresolved issues to appropriate internal teams
Work with internal Engineering and Product Management teams in resolution of issues and providing input on product enhancements
Logging and responding to issues using appropriate management tools (Jira and Zendesk)
Build positive and empathetic relations with customers
Contribute to Simpplr efforts to maintain a high Net Promoter Score (NPS) on implementation
Provide prompt and accurate feedback to customers
Provide advice and guidance to customers in the use of Simpplr features and functions for the development of Customer built custom integrations
Author custom scripts and/or one off programs to facilitate Customer onboarding to the Simpplr platform
Support migration of customers legacy content into Simpplr
Serve as a trusted advisor by providing recommendations and sharing best practices

Skills

Key technologies and capabilities for this role

AWSSSOSystems IntegrationConfigurationsCustom App TilesExternal Storage IntegrationTroubleshooting3rd Party Applications

Questions & Answers

Common questions about this position

What technical skills and experience are required for the Customer Value Engineer role?

The role requires extensive experience with AWS and applications built upon the AWS platform, hands-on experience in troubleshooting technical issues including configurations, integration to external storage, custom app tiles, SSO, and other 3rd party applications, plus a professional services background and experience in systems integration.

Is this Customer Value Engineer position remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of company culture and team environment does Simpplr offer?

The role is part of a small team in a fast-paced, high-growth SaaS company where you'll work in a supportive environment, value help from others, and be a self-starter providing world-class service; the culture emphasizes empathy, humility, humor, proactive problem-solving, and delivering exceptional customer experiences.

What qualities make someone a strong candidate for this position?

Strong candidates lead with empathy, humility, and humor to build trust, are natural leaders who bring clarity and focus, anticipate needs, solve problems proactively, communicate effectively, empathize with customers, and have hands-on technical experience as a self-starter.

Simpplr

Modern intranet platform for employee engagement

About Simpplr

Simpplr offers a modern intranet platform that aims to improve employee experience and strengthen company culture. The platform is designed to provide a seamless and personalized experience for employees, regardless of their work location. It serves a diverse range of clients, including businesses of all sizes across various industries, and has gained the trust of over 700 customers. Simpplr operates in the digital communication and collaboration market, which has grown due to the rise of remote work. The platform enhances internal communication, tracks employee sentiment, and promotes digital wellbeing, allowing employees to efficiently access necessary information, thus boosting productivity and collaboration. Unlike many competitors, Simpplr focuses on creating a cohesive experience tailored to the needs of employees. The company's goal is to provide a service that fosters a strong company culture and improves overall employee engagement.

Redwood City, CaliforniaHeadquarters

2014Year Founded

$119.6MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Customer Value Engineer at Simpplr

Requirements

Responsibilities

Skills

Questions & Answers

Simpplr

About Simpplr

Benefits

Generous PTO

Flexible work hours

Remote work options

Premium medical, mental, dental, & vision coverage

Career development

Equity incentives

Retirement contributions

PTO to volunteer

Risks

Competition from Zoom's Workvivo could impact Simpplr's market share.

Integration challenges from acquiring Socrates.ai may divert focus from core offerings.

Strategic shifts by new CMO Gary Sevounts could affect brand perception.

Differentiation

Simpplr is recognized as a leader in the 2024 Gartner Magic Quadrant.

The platform offers AI-driven personalized employee experiences, enhancing engagement and productivity.

Simpplr's acquisition of Socrates.ai boosts its AI capabilities for comprehensive solutions.

Upsides

Growing demand for AI-driven platforms supports Simpplr's market expansion.

Hybrid work models increase the need for robust digital communication tools.

The intranet software market is projected to grow at a 14.2% CAGR until 2028.

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