Customer Success Engineer
RescaleSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, TechnologyIndustries
Requirements
- 7+ years in SaaS professional services
- 3+ years experience onboarding customers to SaaS platforms in a customer facing, technical role
- Experience working with AWS services
- 5+ years experience implementing integrations between applications via APIs
- Experience migrating data between cloud platforms
- Extensive experience with AWS and applications built upon the AWS platform
- Professional services background and experience in systems integration
- Strong communication skills and ability to empathize with customers
- Self-starter who assumes responsibility and accountability
- Hands-on experience
- Lead with empathy, stay grounded in humility, bring a sense of humor
- Natural leader who brings clarity to chaos, listens to understand, keeps teams focused
- Anticipate needs, solve problems proactively, care deeply about customer experience
Responsibilities
- Function as the project technical SME for customer onboarding to the Simpplr platform
- Research, troubleshoot and diagnose technical issues experienced by Simpplr customers during implementation with minimal oversight
- Promptly escalate unresolved issues to appropriate internal teams
- Work with internal Engineering and Product Management teams in resolution of issues and providing input on product enhancements
- Logging and responding to issues using appropriate management tools (Jira and Zendesk)
- Build positive and empathetic relations with customers
- Contribute to Simpplr efforts to maintain a high Net Promoter Score (NPS) on implementation
- Provide prompt and accurate feedback to customers
- Provide advice and guidance to customers in the use of Simpplr features and functions for the development of Customer built custom integrations
- Author custom scripts and/or one off programs to facilitate Customer onboarding to the Simpplr platform
- Support migration of customers legacy content into Simpplr
- Serve as a trusted advisor by providing recommendations and sharing best practices
Skills
AWS
SSO
Systems Integration
Configurations
Custom App Tiles
External Storage Integration
Troubleshooting
3rd Party Applications
Simpplr
Modern intranet platform for employee engagement
About Simpplr
Simpplr offers a modern intranet platform that aims to improve employee experience and strengthen company culture. The platform is designed to provide a seamless and personalized experience for employees, regardless of their work location. It serves a diverse range of clients, including businesses of all sizes across various industries, and has gained the trust of over 700 customers. Simpplr operates in the digital communication and collaboration market, which has grown due to the rise of remote work. The platform enhances internal communication, tracks employee sentiment, and promotes digital wellbeing, allowing employees to efficiently access necessary information, thus boosting productivity and collaboration. Unlike many competitors, Simpplr focuses on creating a cohesive experience tailored to the needs of employees. The company's goal is to provide a service that fosters a strong company culture and improves overall employee engagement.
Redwood City, CaliforniaHeadquarters
2014Year Founded
$119.6MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees
Benefits
Generous PTO
Flexible work hours
Remote work options
Premium medical, mental, dental, & vision coverage
Career development
Equity incentives
Retirement contributions
PTO to volunteer
Risks
Competition from Zoom's Workvivo could impact Simpplr's market share.
Integration challenges from acquiring Socrates.ai may divert focus from core offerings.
Strategic shifts by new CMO Gary Sevounts could affect brand perception.
Differentiation
Simpplr is recognized as a leader in the 2024 Gartner Magic Quadrant.
The platform offers AI-driven personalized employee experiences, enhancing engagement and productivity.
Simpplr's acquisition of Socrates.ai boosts its AI capabilities for comprehensive solutions.
Upsides
Growing demand for AI-driven platforms supports Simpplr's market expansion.
Hybrid work models increase the need for robust digital communication tools.
The intranet software market is projected to grow at a 14.2% CAGR until 2028.
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