Customer Training Specialist

Employment Type: Full-Time Location Type: Remote Salary: $60,000 - $80,000 (depending on experience) Hours: 9am - 6pm PT

About Limble

At Limble, we empower the unsung heroes that support the world. We've built the #1 Maintenance Management SaaS (CMMS) platform in a billion-dollar industry projected to double by 2030. Organizations like General Mills, Unilever, and Rite Aid rely on Limble every day to streamline their maintenance operations, reducing costs and equipping their teams for success.

What sets us apart? Our software is easy to use, and we truly care about the success of our customers. They see us as a partner rather than just another vendor. Our incredible team drives this success, consistently going above and beyond to deliver value.

About the Role

We're looking for a Customer Training Specialist to ensure our customers are empowered to leverage our platform to its fullest potential. This role will provide one-to-many and self-serve training resources to support our customers at scale.

Responsibilities

• Evaluate the customer journey by customer segment, leverage customer feedback, and determine the right mix of educational offerings and delivery mechanisms to maximize effectiveness.
• Deliver client-facing training and webinars that are easy to absorb across a wide variety of business and technical users across all levels of the organization.
• Plan, advertise, facilitate, and report on virtual training including webinars, on-demand videos, learning hours, etc., to ensure customers are achieving value.
• Monitor training effectiveness and customer satisfaction and respond quickly to make improvements to content.
• Support new products/programs to ensure successful launch and adoption.
• Leverage data to assess the effectiveness of instruction and certify that users are proficient in technology use and are able to meet customer KPIs.
• Provide recurring status updates to team and leadership on customer education program success criteria and progress on targeted learning outcomes.
• Partner with multiple departments such as Marketing, Customer Success, Product, and Sales to build a world-class customer experience that delivers the right content to the right customer at the right time.

Requirements

• 2+ years of experience developing and delivering customer training programs, preferably in a SaaS or high-growth startup environment.
• Passion for ensuring a positive customer experience.
• A high degree of organization and proficiency in leveraging a variety of tools to develop learning resources (e.g., videos, webinars, articles, workshops, etc.) to support key learning programs.
• Excellent verbal and written communication skills with strong storytelling ability.
• Self-starter with the ability to work independently and handle multiple projects simultaneously.
• Excellent attention to detail and a commitment to accuracy and quality.
• Experience in building successful internal business relationships and facilitating external conversations at all levels.
• Ability to work in a dynamic environment where requirements are not always well-defined and priorities change frequently.
• Ability to adjust priorities to work efficiently and meet deadlines.
• Fluency in Spanish is a plus.

Benefits

• Fully remote position
• Stock options
• Flexible PTO
• 11 paid company holidays
• Paid parental leave
• Health, Dental, and Vision insurance
• Employer-paid Basic Life insurance and Short-Term Disability insurance
• Company contribution match for HSA and 401(k)
• Monthly employee wellness stipend
• Opportunities for Learning and Development Reimbursement
• Pet insurance

Company Culture

At Limble, we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds, and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.