Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive, BiotechnologyIndustries

Performance Manager (PM) Trainer

Company Overview

At Cars Commerce, we are dedicated to simplifying the entire process of buying and selling cars. We strive to connect the automotive industry through streamlined, tierless technology, enhancing, measuring, and driving local automotive retail. Our portfolio includes the recognized marketplace Cars.com, digital experience platform Dealer Inspire, trade and appraisal technology AccuTrade, wholesale auction marketplace Dealerclub, and the Cars Commerce Media Network.

Our Values:

  • Rise Together: Prioritizing people and fostering collaboration.
  • Open to All: Encouraging open-minded communication and valuing diverse perspectives.
  • Caring to Challenge: Fueling a competitive spirit respectfully.
  • Taking Ownership: Acting today with tomorrow in mind.
  • Doing the Right Thing: Upholding integrity, even when difficult.

Cars Commerce has been recognized as a U.S. News & World Report Best Company to Work For in 2024, highlighting our commitment to employee well-being across critical factors like pay, benefits, and work-life balance.

Position Overview

Cars Commerce is seeking a highly skilled and experienced Performance Manager (PM) Trainer to be instrumental in the professional development of our Performance Managers and Associate Performance Managers. This role is crucial for shaping the success of our client services team by designing, delivering, and continuously refining comprehensive training programs. The ideal candidate will ensure our team members possess the knowledge and skills to excel in the dynamic digital marketing landscape of the automotive industry.

Responsibilities

As a PM Trainer, you will:

  • Design and Deliver Onboarding Programs: Develop, maintain, and lead a structured onboarding program for new Performance Managers and Associate Performance Managers.
  • Assess and Develop Talent: Evaluate and report on the performance of Performance Managers against their job descriptions and career frameworks during their onboarding period. Provide constructive and consistent feedback to facilitate their growth.
  • Maintain Training Resources: Continuously update and maintain evergreen training resources, including our Confluence knowledge base, to ensure relevance and accuracy.
  • Drive Continuous Improvement: Identify knowledge gaps and proactively enhance onboarding and ongoing training initiatives to align with evolving organizational goals and industry best practices.
  • Facilitate Training Sessions: Schedule and host regular training sessions, aligning content with broader company-wide sales initiatives and inter-departmental objectives.
  • Collaborate for Team Success: Partner with Regional Directors and Supervisors to develop and implement pod-specific initiatives and facilitate the acquisition of new knowledge for teams.
  • Strategic Alignment: Attend departmental and inter-departmental meetings to stay informed on Client Services team goals and key performance indicators (KPIs), ensuring training aligns with strategic objectives.
  • Manage Training Projects: Oversee training-related projects, ensuring deliverables are met efficiently and in alignment with organizational goals.
  • Cultivate Mentorship: Source and manage... (Information truncated)

Requirements

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Application Instructions

  • (Information not provided in the original text)

Employment Type

  • Full time

Location Type

  • (Information not provided in the original text)

Salary

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Skills

Training
Performance Management

Cars Commerce

Online marketplace for buying and selling cars

About Cars Commerce

Cars Commerce operates as a digital marketplace in the automotive industry, connecting consumers who want to buy or sell cars with automotive businesses like dealerships and manufacturers. The platform provides consumers with essential information about vehicles, including product details, pricing, and seller locations, helping them make informed purchasing decisions. For automotive businesses, Cars Commerce offers insights and data on market trends and consumer behavior, which can enhance their sales strategies. The company generates revenue through advertising and subscription fees from these businesses for services like listings and access to consumer analytics. By utilizing technology and data, Cars Commerce aims to improve the efficiency and effectiveness of the car buying and selling process for both consumers and businesses.

Chicago, IllinoisHeadquarters
1998Year Founded
IPOCompany Stage
Data & Analytics, Automotive & TransportationIndustries
1,001-5,000Employees

Risks

Increased competition from platforms like Cars24 threatens Cars.com's market share.
Cars24's vehicle scrappage scheme may attract environmentally conscious consumers away from Cars.com.
Continuous innovation is required to maintain user engagement against competitors' superior alternatives.

Differentiation

Cars.com offers a comprehensive platform for both car buyers and sellers.
The platform provides valuable insights and data to automotive businesses.
Cars.com is recognized for its extensive EV-related content and services.

Upsides

Increased consumer interest in EVs boosts demand for Cars.com's listings and reviews.
AI-driven personalization enhances user experience and engagement on Cars.com.
The shift towards subscription-based car ownership creates new service opportunities for Cars.com.

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