Customer Training Manager (Instructor)

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Automotive, SaaSIndustries

Requirements

Candidates should have a minimum of 1-2 years of professional experience in a customer-facing role, with a preference for SaaS companies and the automotive industry. Strong organizational, communication, and interpersonal skills are essential, along with a problem-solver mentality, empathy for customers, and a passion for growth. Experience with CRM processes, particularly Salesforce, is a plus, as is a strong aptitude for building rapport. The role requires the ability to travel up to 25% of the time.

Responsibilities

The Customer Training Manager will lead and guide group learning sessions, fostering participant engagement and adapting content delivery to meet diverse needs. They will assess learning outcomes, provide feedback, and travel for in-person customer trainings and trade shows to educate on best practices. Responsibilities also include building out trade show sessions, hosting webinars, developing long-term training structures, and collaborating cross-functionally to gather customer insights and identify support opportunities.

Skills

Customer Training

Instructional Design

Group Facilitation

Webinar Hosting

SaaS

Customer Engagement

Feedback Delivery

Collaboration

Trade Show Management

Tekmetric

Cloud-based software for auto repair shops

About Tekmetric

Tekmetric provides software solutions specifically designed for auto repair shops in the United States and Canada. Its main product is a cloud-based Shop Management System (SMS) that helps over 3,000 auto repair shops improve their operations. The software includes features like automated reports, digital vehicle inspections with photos and videos, and trend tracking, which assist shop owners in making informed decisions and enhancing customer trust. Tekmetric differentiates itself from competitors by offering a subscription-based pricing model that charges a flat monthly fee based on the number of shops, making it accessible for businesses of all sizes. The company's goal is to facilitate the transition from paper-based systems to digital solutions, ultimately improving operational efficiency and customer satisfaction in the auto repair industry.

Houston, TexasHeadquarters

2015Year Founded

$1.6MTotal Funding

EARLY_VCCompany Stage

Automotive & Transportation, Consumer Software, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Remote Work Options

Flexible Work Hours

Paid Vacation

Paid Sick Leave

401(k) Retirement Plan

401(k) Company Match

Life Insurance

Disability Insurance

Wellness Program

Professional Development Budget

Risks

Increased competition from other software providers threatens Tekmetric's market share.

Integration challenges from Shopgenie acquisition may disrupt service continuity.

Economic downturns could lead to reduced subscriptions, impacting Tekmetric's revenue.

Differentiation

Tekmetric offers a cloud-based SMS integrating with OEC RepairLink for OE dealer interactions.

The Tekmetric Tire Suite streamlines tire management, enhancing efficiency for auto repair shops.

Partnerships with SiriusXM and Affirm add unique value to Tekmetric's customer offerings.

Upsides

Growing demand for digital transformation boosts Tekmetric's market potential in auto repair shops.

Subscription-based model aligns with industry trends, ensuring predictable revenue and customer retention.

Expansion into tire management broadens Tekmetric's market reach and service offerings.

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