[Remote] Senior Program Manager - Customer Education at Airtable

United States

Airtable Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Artificial IntelligenceIndustries

Requirements

  • 5+ years of experience in content creation, curriculum development, and instructional design
  • SaaS and AI experience strongly preferred
  • Proven expertise in developing both instructor-led and on-demand e-learning content
  • Proficiency in e-learning authoring tools, LMS platforms, and multimedia editing software
  • Strong technical proficiency with Airtable and AI-supported processes
  • Excellent verbal and written communication skills
  • Demonstrated ability to collaborate effectively with cross-functional teams
  • Ability to present to executive stakeholders
  • Highly adaptable and able to thrive in a fast-paced environment
  • Strong analytical skills with experience using data to measure and improve program effectiveness
  • Creative thinker and innovator, passionate about experimenting with new instructional approaches

Responsibilities

  • Design and develop engaging educational content on AI for various learning formats
  • Lead the end-to-end management and continuous improvement of bootcamp programs
  • Build and maintain a comprehensive catalog of self-paced courses and certifications
  • Standardize and automate operational workflows for scalable program delivery
  • Analyze program performance using data-driven insights to optimize educational impact
  • Collaborate with subject matter experts, product, and marketing teams
  • Experiment with new instructional methods and technologies to create innovative learning experiences

Skills

Key technologies and capabilities for this role

Content CreationCurriculum DevelopmentInstructional DesignAISaaSProgram ManagementWorkshop FacilitationLearning Management SystemsData AnalysisCross-functional Collaboration

Questions & Answers

Common questions about this position

What experience is required for the Senior Program Manager, Customer Education role?

Candidates need 5+ years of experience in content creation, curriculum development, and instructional design, preferably in the tech industry with SaaS and AI experience strongly preferred. Proven expertise in developing instructor-led and on-demand e-learning content is required, along with proficiency in e-learning authoring tools, LMS platforms, and multimedia editing software.

What technical skills are needed for this position?

Strong technical proficiency with Airtable and AI-supported processes, including prompt engineering and building educational content for technical audiences, is required.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What makes a strong candidate for this Senior Program Manager role?

A strong candidate has excellent communication skills to convey complex concepts, the ability to collaborate with cross-functional teams and executives, strong analytical skills to measure program impact, and a creative, adaptable mindset to innovate in a fast-paced environment.

Airtable

SaaS platform for workflow and data management

About Airtable

Airtable offers a platform that merges spreadsheet and database functionalities, allowing users to manage workflows and data without advanced technical skills. The platform is adaptable for various uses, such as project management and customer relationship management, and enables users to visualize data in multiple formats. Operating on a subscription-based model, Airtable provides different pricing tiers to cater to a wide range of clients, from individuals to large organizations. The company's goal is to empower users to effectively manage their data and workflows, making software creation accessible to everyone.

San Francisco, CaliforniaHeadquarters
2012Year Founded
$1,315.7MTotal Funding
SERIES_FCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees

Benefits

We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
High deductible health plan available with health savings account contribution
Complimentary One Medical membership for individuals and dependents
Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
Complimentary mental health support via Modern Health Family planning support (fertility, adoption, and surrogacy)
Flexible and generous time off and sick time benefits
16 weeks of parental leave
Annual Learning & Development wallet to support your career development
Emergency backup care for dependents
Access to financial planning and legal support

Risks

Competition from Notion and Coda threatens Airtable's market share.
AI advancements by competitors may outpace Airtable's innovations.
Reliance on third-party integrations poses potential strategic risks.

Differentiation

Airtable combines spreadsheet and database functionalities for custom app creation.
The platform offers a no-code solution, appealing to non-technical users.
Airtable's tiered pricing caters to a wide range of users and businesses.

Upsides

Growing demand for no-code platforms boosts Airtable's market potential.
Recent AI platform launch aligns with trends in AI-driven project management.
Airtable's integration with IBM enhances its collaborative tool offerings.

Land your dream remote job 3x faster with AI