[Remote] Training & Onboarding Specialist at Feather

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

SoftwareIndustries

Requirements

2+ years experience training customers in software adoption or platform implementation
1 year experience in a software-related/tech product environment
Proficient at managing simultaneous projects
Proactive Problem-Solving: anticipating potential obstacles and developing contingency plans
Training Progress Monitoring: implementing and managing processes to track training progress
Awareness: identifying training opportunities and recommending strategies to enhance team members' skills
Effective Technical Communication: explaining complex and technical concepts to a non-technical audience
Accountable: taking personal responsibility for deliverables meeting established standards and objectives
Platform Implementation: becoming a Feathr Product expert
User Training: providing comprehensive training sessions to new users
User Experience: tracking account progress in Salesforce and other databases
Communication: delivering virtual training and email communication to product users
Building Excitement: cultivating enthusiasm among new users by showcasing Feathr's capabilities and highlighting success stories

Responsibilities

Manage a rotating portfolio of accounts
Ensure a smooth and efficient setup on Feathr
Address any technical aspects or configuration requirements
Track account progress in Salesforce and other databases
Provide comprehensive training sessions to new users
Conduct approximately 5 onboarding calls per day
Deliver virtual training and email communication to product users
Build excitement among new users by showcasing Feathr's capabilities and highlighting success stories
Communicate effectively with customers and internal team members at Feathr

Skills

Training

Onboarding

Software Adoption

Platform Implementation

Problem-Solving

Project Management

Feather

Furniture rental service with subscription model

About Feather

Feather provides furniture rental services aimed at urban residents and businesses looking for flexible and sustainable furnishing options. Customers can choose from a carefully selected range of high-quality furniture available for rent, which allows them to furnish their spaces without the long-term commitment of buying. The rental process operates on a subscription model, where customers pay monthly fees for the furniture they use. Feather stands out from competitors by offering additional services such as delivery, assembly, and pickup, making the process convenient for users. The company's goal is to promote a sustainable lifestyle by reducing waste through a sharing economy model.

New York City, New YorkHeadquarters

2017Year Founded

$61.2MTotal Funding

SERIES_BCompany Stage

Social Impact, Consumer GoodsIndustries

11-50Employees

Benefits

An innovative and collaborative culture

Fully remote role

Competitive compensation

Health, vision, dental, and life insurance

401(k) program

Flexible vacation, paid time off, and generous parental leave

Free mental health & professional development coaching

Monthly stipend to support your work-from-home needs

A paid subscription to OneMedical

A 50% discount on your own Feather subscription

Risks

Increased competition from luxury rental companies like Vesta may dilute Feather's market share.

Integration into Showroom may conflict with Feather's sustainability and affordability focus.

Expansion into expat insurance could divert focus from Feather's core furniture rental business.

Differentiation

Feather offers a circular approach to reduce furniture waste and environmental impact.

The company provides free delivery and assembly within a week for convenience.

Feather's subscription model allows flexibility in adding, swapping, or returning furniture.

Upsides

Feather's acquisition by Vesta could expand its customer base and resources.

Collaboration with WeWork positions Feather for growth in flexible office solutions.

Rising demand for sustainable living solutions aligns with Feather's business model.

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