[Remote] Training & Onboarding Specialist at Feather

United States

Feather Logo
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries

Requirements

  • 2+ years experience training customers in software adoption or platform implementation
  • 1 year experience in a software-related/tech product environment
  • Proficient at managing simultaneous projects
  • Proactive Problem-Solving: anticipating potential obstacles and developing contingency plans
  • Training Progress Monitoring: implementing and managing processes to track training progress
  • Awareness: identifying training opportunities and recommending strategies to enhance team members' skills
  • Effective Technical Communication: explaining complex and technical concepts to a non-technical audience
  • Accountable: taking personal responsibility for deliverables meeting established standards and objectives
  • Platform Implementation: becoming a Feathr Product expert
  • User Training: providing comprehensive training sessions to new users
  • User Experience: tracking account progress in Salesforce and other databases
  • Communication: delivering virtual training and email communication to product users
  • Building Excitement: cultivating enthusiasm among new users by showcasing Feathr's capabilities and highlighting success stories

Responsibilities

  • Manage a rotating portfolio of accounts
  • Ensure a smooth and efficient setup on Feathr
  • Address any technical aspects or configuration requirements
  • Track account progress in Salesforce and other databases
  • Provide comprehensive training sessions to new users
  • Conduct approximately 5 onboarding calls per day
  • Deliver virtual training and email communication to product users
  • Build excitement among new users by showcasing Feathr's capabilities and highlighting success stories
  • Communicate effectively with customers and internal team members at Feathr

Skills

Feather

Furniture rental service with subscription model

About Feather

Feather provides furniture rental services aimed at urban residents and businesses looking for flexible and sustainable furnishing options. Customers can choose from a carefully selected range of high-quality furniture available for rent, which allows them to furnish their spaces without the long-term commitment of buying. The rental process operates on a subscription model, where customers pay monthly fees for the furniture they use. Feather stands out from competitors by offering additional services such as delivery, assembly, and pickup, making the process convenient for users. The company's goal is to promote a sustainable lifestyle by reducing waste through a sharing economy model.

New York City, New YorkHeadquarters
2017Year Founded
$61.2MTotal Funding
SERIES_BCompany Stage
Social Impact, Consumer GoodsIndustries
11-50Employees

Benefits

An innovative and collaborative culture
Fully remote role
Competitive compensation
Health, vision, dental, and life insurance
401(k) program
Flexible vacation, paid time off, and generous parental leave
Free mental health & professional development coaching
Monthly stipend to support your work-from-home needs
A paid subscription to OneMedical
A 50% discount on your own Feather subscription

Risks

Increased competition from luxury rental companies like Vesta may dilute Feather's market share.
Integration into Showroom may conflict with Feather's sustainability and affordability focus.
Expansion into expat insurance could divert focus from Feather's core furniture rental business.

Differentiation

Feather offers a circular approach to reduce furniture waste and environmental impact.
The company provides free delivery and assembly within a week for convenience.
Feather's subscription model allows flexibility in adding, swapping, or returning furniture.

Upsides

Feather's acquisition by Vesta could expand its customer base and resources.
Collaboration with WeWork positions Feather for growth in flexible office solutions.
Rising demand for sustainable living solutions aligns with Feather's business model.

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