Customer Support Specialists at NexHealth

Draper, Utah, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

1+ years of professional experience
Strong desire to work in a high-growth startup environment
Excellent verbal and written communication skills
High attention to detail
Ability to handle high-volume daily activities (inbound calls and collaborative troubleshooting)
BA/BS degree

Responsibilities

Answer phone calls and emails from NexHealth customers seeking support
Understand customer inquiries and issues
Engage in real-time, technical troubleshooting with customers to find creative solutions for medical and dental clinic workflows
Guide customers through step-by-step instructions on how to best use and configure the SaaS product
Drive product adoption through delivering ad hoc trainings

Skills

Customer Support

Technical Troubleshooting

Verbal Communication

Written Communication

Attention to Detail

SaaS Configuration

Product Training

Inbound Calls

Email Support

Healthcare Workflows

NexHealth

Healthcare technology platform for patient engagement

About NexHealth

NexHealth enhances the patient experience in healthcare by providing a digital platform for healthcare providers, including dental and medical practices. Their software integrates patient communication, scheduling, and billing into one comprehensive system. The platform includes features like online scheduling, automated reminders, digital forms, and online bill payment, which help practices operate more efficiently and improve patient satisfaction. Unlike many competitors, NexHealth offers its services on a subscription basis, allowing practices to access their tools without large upfront costs. The company's goal is to support healthcare providers in modernizing their operations and improving patient engagement, especially in response to challenges like the COVID-19 pandemic.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$172.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Competitive salary

Equity

Medical, dental & vision

Unlimited PTO

Risks

Increased competition from Tendo Systems could threaten NexHealth's market share.

NexHealth's reliance on its current API may become a limitation against advanced competitors.

The $125M Series C funding increases pressure for rapid growth, risking operational challenges.

Differentiation

NexHealth offers a comprehensive platform integrating patient communication, scheduling, and billing.

The company provides a standardized API connecting patients, doctors, and healthcare developers.

NexHealth's SaaS model allows healthcare providers to access tools without significant upfront investment.

Upsides

NexHealth raised $125M in Series C funding, boosting its growth and innovation potential.

Integration with telehealth platforms can enhance patient engagement and expand service offerings.

AI-powered patient insights can improve outcomes and operational efficiency for healthcare providers.

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