Customer Support Specialists at NexHealth

Draper, Utah, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

1+ years of professional experience
Strong desire to work in a high-growth startup environment
Excellent verbal and written communication skills
High attention to detail
Ability to handle high-volume daily activities (inbound calls and collaborative troubleshooting)
BA/BS degree

Responsibilities

Answer phone calls and emails from NexHealth customers seeking support
Understand customer inquiries and issues
Engage in real-time, technical troubleshooting with customers to find creative solutions for medical and dental clinic workflows
Guide customers through step-by-step instructions on how to best use and configure the SaaS product
Drive product adoption through delivering ad hoc trainings

Skills

Key technologies and capabilities for this role

Customer SupportTechnical TroubleshootingVerbal CommunicationWritten CommunicationAttention to DetailSaaS ConfigurationProduct TrainingInbound CallsEmail SupportHealthcare Workflows

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for this Customer Support Specialist role?

This information is not specified in the job description.

What skills and experience are required for this role?

Requirements include 1+ years of professional experience, excellent verbal and written communication skills, high attention to detail, ability to handle high-volume activities like inbound calls and troubleshooting, and a BA/BS degree.

What is the company culture like at NexHealth?

NexHealth has a high-growth startup environment with values focused on solving customer problems, doing the hard things others won't, and taking ownership like a founder.

What makes a strong candidate for this Customer Support Specialist position?

Strong candidates have 1+ years of experience, a strong desire for a high-growth startup environment, excellent communication skills, attention to detail, and the ability to manage high-volume troubleshooting, plus a BA/BS degree.

NexHealth

Healthcare technology platform for patient engagement

About NexHealth

NexHealth enhances the patient experience in healthcare by providing a digital platform for healthcare providers, including dental and medical practices. Their software integrates patient communication, scheduling, and billing into one comprehensive system. The platform includes features like online scheduling, automated reminders, digital forms, and online bill payment, which help practices operate more efficiently and improve patient satisfaction. Unlike many competitors, NexHealth offers its services on a subscription basis, allowing practices to access their tools without large upfront costs. The company's goal is to support healthcare providers in modernizing their operations and improving patient engagement, especially in response to challenges like the COVID-19 pandemic.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$172.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Competitive salary

Equity

Medical, dental & vision

Unlimited PTO

Risks

Increased competition from Tendo Systems could threaten NexHealth's market share.

NexHealth's reliance on its current API may become a limitation against advanced competitors.

The $125M Series C funding increases pressure for rapid growth, risking operational challenges.

Differentiation

NexHealth offers a comprehensive platform integrating patient communication, scheduling, and billing.

The company provides a standardized API connecting patients, doctors, and healthcare developers.

NexHealth's SaaS model allows healthcare providers to access tools without significant upfront investment.

Upsides

NexHealth raised $125M in Series C funding, boosting its growth and innovation potential.

Integration with telehealth platforms can enhance patient engagement and expand service offerings.

AI-powered patient insights can improve outcomes and operational efficiency for healthcare providers.

Land your dream remote job 3x faster with AI

Try Jobo Free