Customer Support Specialist (Full Time)

About Propelus

Propelus delivers trusted and accurate healthcare compliance solutions, ensuring workforce requirements are met, fostering safety and supporting communities through seamless connectivity between professionals, employers, regulators, agencies, and associations. We ensure our nation's healthcare workforce is healthy, safe, and compliant to work.

Job Summary

This is a remote, contract-to-permanent full-time Customer Support Specialist position. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it's meaningful work with a real impact - assisting licensed professionals to track their continuing education needed for license renewal. This is a fully remote position and employees can work from anywhere in the United States.

Work Schedule and Compensation

• Shifts: 11 am - 8 pm Eastern Time, Monday-Friday (earlier shifts may become available).
• Pay: Starts at $18 per hour, aligned with experience and geographic area.

Responsibilities

• Assisting customers through live chat, email, and phone support (phone support is 80-100% of time).
• Providing delightful customer service through casual, unscripted conversations.
• Maintaining detailed product knowledge to engage in consumer education and support sales efforts.
• Providing customer feedback and data to internal teams.
• Writing internal documentation and tutorials.

Qualifications

• Experience: 2+ years of previous contact center experience with a track record of success handling live chats, email, and phone support.
• Language: Fluency in English (written and verbal) is mandatory. Spanish-speaking skills are preferred.
• Communication: Writes in a clear and concise manner.
• Interpersonal Skills: Enjoys teaching others and explaining technical concepts. Possesses patience to listen and understand customer needs. Communicates in a friendly, professional manner.
• Learning: Is a continuous learner, proactively pursues growth and learning.
• Attention to Detail: Pays high attention to detail.
• Technical Skills: Has functional knowledge of computers and can perform basic troubleshooting.
• Education: Associate degree or higher is preferred.
• Work Environment: Ongoing access to a quiet workspace to conduct professional business.
• Internet: High-speed, reliable internet (minimum of 25 Mbps download and 3 Mbps upload speeds) with ethernet connection capability.

Benefits and Perks (US Employees)

• Awarded one of BuiltIn's 2025 Best Places to Work and honored as a Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers.
• Professional development allowance.
• Flexibility for balancing work with life and ample PTO, including paid time off for volunteering and new parenthood.
• 401K with company matching, plus financial planning education and resources.
• Health insurance options: HSA, FSA, and traditional insurance for medical, dental, and vision coverage for employees and dependents.
• Wellness benefits to support fitness endeavors and organic produce delivery services.

Employment Details

• Employment Type: Full-Time
• Location Type: Remote
• Work Hours: Full-time positions are scheduled for 40 hours per week, Monday-Friday, unless project requirements dictate otherwise. Part-time positions are capped at 30 hours per week and do not receive equipment, benefits, or perks.
• Eligibility: Open to candidates authorized to work in the US and located within the US.

Equal Opportunity Employer

Propelus is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.