Customer Support Specialist (Full Time)

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Compliance SolutionsIndustries

Requirements

Candidates must have at least 2 years of contact center experience and be fluent in English, with Spanish-speaking skills being preferred. A clear and concise writing style, patience, a friendly and professional demeanor, a continuous learning mindset, and high attention to detail are essential. Functional computer knowledge and the ability to perform basic troubleshooting are required, along with ongoing access to a quiet workspace and reliable high-speed internet. An Associate degree or higher is preferred.

Responsibilities

The Customer Support Specialist will assist customers via live chat, email, and phone, primarily through phone support, while providing delightful customer service through casual conversations. Responsibilities include maintaining detailed product knowledge for customer education and sales support, relaying customer feedback and data to internal teams, and writing internal documentation and tutorials.

Skills

Customer Support

Live Chat

Email Support

Phone Support

Product Knowledge

Customer Service

Documentation

Tutorial Writing

Spanish (Preferred)

Communication

Patience

Propelus

Manufactures toys, household items, and electronics

About Propelus

Propelus specializes in manufacturing toys, household items, and consumer electronics, providing a full range of services from product conception to final production. Their process ensures that products meet international standards, allowing clients to confidently enter the global market. Propelus differentiates itself from competitors by positioning as an alternative to traditional manufacturing hubs like China, capitalizing on India's growing manufacturing capabilities. The company operates with a business model focused on end-to-end solutions, generating revenue through service fees for design, engineering, and production. Propelus boasts a multinational team of experienced professionals dedicated to delivering high-quality products.

None, IndiaHeadquarters

2003Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

201-500Employees