\u003Cbr />We ensure our nation's healthcare workforce is healthy, safe, and compliant to work. Learn why Propelus is trusted by 5+ million professionals:\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://propelus.com/\">\u003Cu>https://propelus.com/\u003C/u>\u003C/a>\u003Ca target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.google.com/url?q=https://propelus.com/&sa=D&source=editors&ust=1728068478946816&usg=AOvVaw3cB5ufoyiGG-NZyfCzTPrM\">\u003Cu>.\u003C/u>\u003C/a>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">We're looking for a detail-oriented Customer Success Specialist to join our team. In this role, you will be the driving force behind product adoption, customer retention, and long-term value realization. You'll operate with increasing autonomy, partnering closely with our Support and Professional Services teams to guide customers from onboarding through their entire lifecycle. Your data-driven approach will be key to helping our users maximize platform value and achieve their goals.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>What You'll Do\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Own Customer Onboarding and Education:\u003C/strong> Partner with our Professional Services team to guide new customers through an efficient and scalable onboarding process. Provide tailored education and proactive support to drive the adoption of new features.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Proactive Relationship Management:\u003C/strong> Build and maintain strong relationships with a portfolio of customers, acting as a trusted advisor to ensure they are getting the most from our platform.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Monitor Customer Health & Engagement:\u003C/strong> Monitor and analyze usage metrics, customer health scores, and key data points. Deploy strategic playbooks to identify opportunities for increased customer satisfaction and to minimize churn.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Collaborate on Issue Resolution:\u003C/strong> Partner with our Customer Support team to escalate critical issues, ensuring timely resolution and uncovering recurring trends.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Drive Revenue Growth:\u003C/strong> Guide customers through the renewal process and collaborate with our Sales team to identify and capitalize on additional revenue opportunities, including upsells, expansions, and cross-sells.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Contribute to Team Success:\u003C/strong> Collaborate within the Customer Success team to exchange best practices, share insights, and contribute to the achievement of team-wide goals.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>What You'll Bring\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">1-2 years of experience in a Customer Success, account management, or customer support role, preferably within a SaaS company.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Exceptional communication and interpersonal skills, with the ability to build rapport and manage relationships effectively.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">A strong understanding of customer success principles, including churn reduction and retention strategies.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Excellent problem-solving abilities and a meticulous attention to detail.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">A proven ability to work independently and manage your time effectively.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience using a CRM or Customer Success Platform (CSP) like Hubspot or Gainsight.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Preferred Qualifications\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">A Bachelor's degree or equivalent experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with compliance management technology or a basic understanding of compliance principles.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Demonstrated ability to quickly learn and master new technologies.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch3>\u003Cstrong>Benefits and Perks for Propelus employees located in the US include but are not limited to:\u003C/strong>\u003C/h3>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Awarded one of \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://builtin.com/awards/colorado/2025/best-midsize-places-to-work\">\u003Cu>BuiltIn's 2025 Best Places to Work\u003C/u>\u003C/a> and honored as a \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://propelus.com/article/silver-stevie-award-2025-great-employers/\">Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers\u003C/a>.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Professional development allowance to help you grow in the ways that mean the most to you.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">401K with company matching, as well as financial planning education and resources.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents. \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, or fresh produce delivered to your door.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Check us out for yourself at \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://propelus.com/careers/\">our careers page\u003C/a> or our \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://instagram.com/propelusculture/?img_index=1\">\u003Cu>Propelus culture\u003C/u>\u003C/a> Instagram accounts. \u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.\u003C/em>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees. This job is open to candidates authorized to work in the US and located within US borders.\u003C/em>\u003C/p>","https://jobs.ashbyhq.com/propelus/a8f502ac-d4e3-442c-b98b-853db186fd95",{"id":50,"name":51,"urlSafeSlug":51,"logo":52},[200],{"city":7,"region":7,"country":82},"2025-09-06T07:15:56.357Z","Candidates should have 1-2 years of experience in Customer Success, account management, or customer support, preferably in a SaaS company. A Bachelor's degree or equivalent experience is preferred, as is experience with compliance management technology. Strong communication, problem-solving, and time management skills are essential, along with experience using CRM or CSP platforms.","The Customer Success Specialist will own customer onboarding and education, manage customer relationships proactively, and monitor customer health and engagement using data. They will also collaborate on issue resolution, drive revenue growth through renewals and upsells, and contribute to team success by sharing best practices.",{"employment":205,"compensation":207,"experience":209,"visaSponsorship":219,"location":220,"skills":221,"industries":229},{"type":206},{"id":92,"name":93,"description":147},{"minAnnualSalary":208,"maxAnnualSalary":95,"currency":97,"details":7},60000,{"experienceLevels":210},[211,215],{"id":212,"name":213,"description":214},"d9dd41a2-3551-412f-981e-de2bc1e7bb34","Mid-level (3 to 4 years)","Build upon established skills and take on more responsibility.",{"id":216,"name":217,"description":218},"9f0ed8d0-b24f-43cb-84c3-62a181e19994","Senior (5 to 8 years)","Bring extensive experience to lead projects and mentor others.",{"type":105},{"type":105},[222,223,224,225,226,227,228,118],"Customer Onboarding","Customer Education","Relationship Management","Customer Health Monitoring","Data Analysis","Issue Resolution","Revenue Growth",[230,231],{"id":170,"name":171},{"id":117,"name":232},"Compliance Solutions",{"id":234,"title":235,"alternativeTitles":236,"slug":247,"jobPostId":234,"description":248,"isReformated":88,"applyUrl":249,"company":51,"companyOption":250,"locations":251,"listingDate":253,"listingSite":84,"isRemote":21,"requirements":254,"responsibilities":255,"status":87,"expiryDate":7,"isGoogleIndexed":88,"summary":256},"d260adfe-e0d5-4941-958f-8d7c6cbdbcbd","Sr. Director of Product Marketing",[237,238,239,240,241,242,243,244,245,246],"Senior Director, Healthcare SaaS Product Marketing","Director of Product Marketing, DaaS Solutions","Head of Product Marketing, HealthTech SaaS","Senior Product Marketing Leader, Healthcare Technology","VP Product Marketing, Health Data Solutions","Group Director, Product Marketing (Healthcare)","Senior Manager, Go-to-Market Strategy (SaaS)","Director, Technology Product Marketing (Healthcare)","Senior Lead, Product Marketing Management (Health DaaS)","Executive Director, Product Marketing (SaaS)","sr-director-of-product-marketing-d260adfe-e0d5-4941-958f-8d7c6cbdbcbd","Salary: $180K - $225K\n\nLocation Type: Remote\n\nEmployment Type: FullTime\n\n\u003Cp style=\"min-height:1.5em\">Propelus delivers trusted and accurate healthcare compliance solutions, ensuring workforce requirements are met, fostering safety and supporting communities through seamless connectivity between professionals, employers, regulators, agencies, and associations.\u003Cbr />\u003Cbr />We ensure our nation's healthcare workforce is healthy, safe, and compliant to work. Learn why Propelus is trusted by 5+ million professionals:\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://propelus.com/\">\u003Cu>https://propelus.com/\u003C/u>\u003C/a>\u003Ca target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.google.com/url?q=https://propelus.com/&sa=D&source=editors&ust=1728068478946816&usg=AOvVaw3cB5ufoyiGG-NZyfCzTPrM\">\u003Cu>.\u003C/u>\u003C/a>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">We're seeking a Senior Director of Product Marketing to lead our product marketing function and drive our business growth. This is a key leadership role within the marketing organization, responsible for defining and executing the go-to-market (GTM) strategy for our entire product portfolio. You will be a hands-on, customer-centric leader, translating deep market insights into compelling product narratives and ultimately accelerating our business growth and market leadership.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>What You'll Do\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Lead Product Marketing Strategy:\u003C/strong> Define and execute product marketing efforts that align with overall business objectives, ensuring strategic priorities support revenue growth and market expansion.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Go-to-Market (GTM) Ownership:\u003C/strong> Define and execute end-to-end GTM strategies for product launches, feature enhancements, and market expansions, from initial concept to post-launch optimization.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Develop Product Positioning & Messaging:\u003C/strong> Craft compelling, differentiated product positioning, messaging, and value propositions that resonate with target customers and drive demand.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Act as the Market & Competitive Expert:\u003C/strong> Become the voice of the customer and the expert on our target market. Lead research to deeply understand market trends, customer pain points, and the competitive landscape to inform and refine our strategies.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Manage Pricing & Packaging:\u003C/strong> Partner with key stakeholders to develop and refine our pricing and packaging strategies to maximize revenue and market share.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Champion Sales Enablement:\u003C/strong> Collaborate with sales leadership to develop high-impact sales enablement materials, including product training, battlecards, and demo scripts.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Lead Product Content & Storytelling:\u003C/strong> Oversee the creation of high-quality product marketing content, from white papers and case studies to compelling product narratives that maintain a consistent story across all channels.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Build a High-Performing Team:\u003C/strong> Lead, mentor, and grow a team of product marketing professionals, fostering a culture of innovation, collaboration, and data-driven decision-making.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>What You'll Bring\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">10+ years of progressive experience in product marketing, with a focus on software or technology solutions.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">5+ years in a leadership role, building and managing product marketing teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proven expertise in healthcare SaaS and DaaS product marketing.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Demonstrated ability to develop and execute successful GTM strategies.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Exceptional communication and presentation skills, with a track record of translating complex information into clear, benefit-oriented messaging.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong analytical and problem-solving skills, with a data-driven approach to decision-making.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">The ability to work cross-functionally and build strong relationships with stakeholders.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Preferred Qualifications\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">A Bachelor's degree in Marketing, Business Administration, or a related field; MBA preferred.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience with project management platforms like \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http://Monday.com\">\u003Cstrong>Monday.com\u003C/strong>\u003C/a>.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Ch3>\u003Cstrong>Benefits and Perks for Propelus employees located in the US include but are not limited to:\u003C/strong>\u003C/h3>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Awarded one of \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://builtin.com/awards/colorado/2025/best-midsize-places-to-work\">\u003Cu>BuiltIn's 2025 Best Places to Work\u003C/u>\u003C/a> and honored as a \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://propelus.com/article/silver-stevie-award-2025-great-employers/\">Silver Stevie® Award Winner in the 2025 Stevie Awards For Great Employers\u003C/a>.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Professional development allowance to help you grow in the ways that mean the most to you.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">401K with company matching, as well as financial planning education and resources.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Employees can choose from HSA, FSA, and traditional insurance options for medical, dental, and vision coverage for themselves and dependents. \u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Lifestyle Spending Account (LSA): We support personal well-being by offering an annual lifestyle spending account that you can use for what matters most to you—whether it’s a gym membership, a meditation app, or fresh produce delivered to your door.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Check us out for yourself at \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://propelus.com/careers/\">our careers page\u003C/a> or our \u003Ca target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"https://instagram.com/propelusculture/?img_index=1\">\u003Cu>Propelus culture\u003C/u>\u003C/a> Instagram accounts. \u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.\u003C/em>\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cem>Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees. This job is open to candidates authorized to work in the US and located within US borders.\u003C/em>\u003C/p>","https://jobs.ashbyhq.com/propelus/441ee06e-4829-44f0-94d7-b157e33c9658",{"id":50,"name":51,"urlSafeSlug":51,"logo":52},[252],{"city":7,"region":7,"country":82},"2025-09-11T07:17:57.719Z","Candidates should have over 10 years of progressive experience in product marketing, with a focus on software or technology solutions, and at least 5 years in a leadership role managing product marketing teams. Proven expertise in healthcare SaaS and DaaS product marketing is required, along with demonstrated ability to develop and execute successful GTM strategies. Exceptional communication, presentation, analytical, and problem-solving skills are essential, as is the ability to work cross-functionally and build strong relationships. A Bachelor's degree in Marketing, Business Administration, or a related field is preferred, with an MBA being a plus. Experience with project management platforms like Monday.com is also preferred.","The Senior Director of Product Marketing will lead the product marketing function and drive business growth by defining and executing the go-to-market (GTM) strategy for the entire product portfolio. This includes defining and executing product marketing efforts, owning end-to-end GTM strategies for product launches and feature enhancements, and crafting compelling product positioning, messaging, and value propositions. The role involves acting as the market and competitive expert, understanding market trends, customer pain points, and the competitive landscape, as well as partnering with stakeholders to develop and refine pricing and packaging strategies. Additionally, the position requires championing sales enablement by developing high-impact sales enablement materials, leading product content and storytelling efforts, and building and mentoring a high-performing product marketing team.",{"employment":257,"compensation":259,"experience":263,"visaSponsorship":266,"location":267,"skills":268,"industries":280},{"type":258},{"id":92,"name":93,"description":147},{"minAnnualSalary":260,"maxAnnualSalary":261,"currency":97,"details":262},180000,225000,"Salary range provided.",{"experienceLevels":264},[265],{"id":154,"name":155,"description":156},{"type":105},{"type":105},[269,270,271,272,273,274,275,276,277,278,279],"Product Marketing","Go-to-Market Strategy","Product Positioning","Messaging","Value Propositions","Market Research","Competitive Analysis","Pricing Strategy","Sales Enablement","Leadership","Customer Centricity",[281,282],{"id":117,"name":118},{"id":117,"name":283},"SaaS",["Reactive",285],{"$ssite-config":286},{"env":287,"name":288,"url":289},"production","nuxt-app","https://jobo.world",["Set"],["ShallowReactive",292],{"company-Propelus":-1,"company-jobs-71d86521-4ab7-42ed-ae2e-1c64ac579c63-carousel":-1},"/company/Propelus",{}]