[Remote] Customer Support Specialist at AffiniPay

Colombia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Financial ServicesIndustries

Skills

Key technologies and capabilities for this role

Customer SupportRelationship BuildingProblem SolvingProduct TrainingCustomer FeedbackAccount ManagementCustomer Success

Questions & Answers

Common questions about this position

What experience is required for the Customer Support Specialist role?

You need 1+ years in a customer-facing role such as Support, Customer Success, or Business Development, with SaaS support or legal experience desired.

What key skills are needed for this position?

Strong relationship-building, problem-solving, communication, probing and listening skills, and the ability to adapt in a dynamic environment are essential.

What is the company culture like at 8am?

8am fosters a diverse and inclusive workplace that values innovation through diverse backgrounds, personalities, talents, and ideas, with a commitment to learning, equal opportunities, and community outreach.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

AffiniPay

Payment processing solutions for professionals

About AffiniPay

AffiniPay provides payment solutions specifically designed for professionals in various industries, including legal, accounting, design, and associations. Its main products, such as LawPay and CPACharge, offer customized payment processing systems that help clients manage transactions securely and efficiently. These solutions streamline payment processes, improve cash flow, and enhance the client experience. AffiniPay distinguishes itself from competitors by focusing on the unique needs of professional services and ensuring compliance with industry standards, which is essential for clients handling sensitive financial information. The company's goal is to be a trusted partner for professionals by providing secure and effective payment processing solutions that meet their specific requirements.

Austin, TexasHeadquarters

2005Year Founded

GROWTH_EQUITY_VCCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Risks

Increased competition from fintech startups could erode AffiniPay's market share.

Expansion into new markets may expose the company to unfamiliar regulatory challenges.

Reliance on key partnerships may pose a risk if these relationships change or dissolve.

Differentiation

AffiniPay specializes in payment solutions for professional services like legal and accounting.

The company offers industry-specific products such as LawPay and CPACharge.

AffiniPay emphasizes security and compliance, crucial for handling sensitive financial information.

Upsides

Expansion into Puerto Rico could open new markets and increase revenue streams.

Significant investment from Genstar Capital could accelerate growth and innovation.

CEO Dru Armstrong's recognition could enhance the company's reputation and attract top talent.

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