Customer Support Specialist

Colombia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Financial ServicesIndustries

Requirements

Candidates should have at least 1 year of experience in a customer-facing role such as Support, Customer Success, or Business Development. Experience with SaaS support or in the legal industry is desired. Strong skills in client relationship development, expectation management, critical problem-solving, effective communication with internal teams, probing, listening, and adapting to a dynamic environment are essential.

Responsibilities

The Customer Support Specialist will provide proactive support to a growing customer base, engaging with legal professionals via phone and email to resolve issues and identify solutions. Responsibilities include providing product training, representing the brand, increasing customer product knowledge and loyalty, gathering customer feedback for product improvement, managing account communication, and contributing to customer support resources.

Skills

Customer Support

Relationship Building

Problem Solving

Product Training

Customer Feedback

Account Management

Customer Success

AffiniPay

Payment processing solutions for professionals

About AffiniPay

AffiniPay provides payment solutions specifically designed for professionals in various industries, including legal, accounting, design, and associations. Its main products, such as LawPay and CPACharge, offer customized payment processing systems that help clients manage transactions securely and efficiently. These solutions streamline payment processes, improve cash flow, and enhance the client experience. AffiniPay distinguishes itself from competitors by focusing on the unique needs of professional services and ensuring compliance with industry standards, which is essential for clients handling sensitive financial information. The company's goal is to be a trusted partner for professionals by providing secure and effective payment processing solutions that meet their specific requirements.

Austin, TexasHeadquarters

2005Year Founded

GROWTH_EQUITY_VCCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Risks

Increased competition from fintech startups could erode AffiniPay's market share.

Expansion into new markets may expose the company to unfamiliar regulatory challenges.

Reliance on key partnerships may pose a risk if these relationships change or dissolve.

Differentiation

AffiniPay specializes in payment solutions for professional services like legal and accounting.

The company offers industry-specific products such as LawPay and CPACharge.

AffiniPay emphasizes security and compliance, crucial for handling sensitive financial information.

Upsides

Expansion into Puerto Rico could open new markets and increase revenue streams.

Significant investment from Genstar Capital could accelerate growth and innovation.

CEO Dru Armstrong's recognition could enhance the company's reputation and attract top talent.

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