Customer Support Specialist (8:00am - 5:00pm EST)

San Francisco, California, United States

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$41 – $48Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, Artificial IntelligenceIndustries

Requirements

Candidates must have a minimum of 2 years of experience in a Tier 1 or Lead Customer Service Support role, preferably within a technology-focused team. Excellent spoken and written communication skills are essential, along with the ability to explain technical troubleshooting in an easily understandable manner. Strong organizational skills, attention to detail, and the capacity to manage multiple priorities are required. Candidates should be results-driven, comfortable with technology, and able to thrive in a fast-paced environment. Familiarity with systems requiring strict adherence to privacy and security protocols, such as healthcare, and experience with CRM/ticketing systems with rigorous tracking are considered ideal.

Responsibilities

The Customer Support Specialist will provide timely support to Abridge users by troubleshooting problems and answering questions, aiming to delight both users and coworkers. They will be responsible for gathering user feedback to identify pain points and advocate for the user experience by relaying this information to product and operational teams. The role involves navigating the CRM tool to communicate with users, appropriately tracking contacts and resolutions for data analysis, and investigating complex issues with curiosity.

Skills

Customer Support

Troubleshooting

Communication

Problem-Solving

Healthcare

Abridge

AI platform for clinical documentation automation

About Abridge

Abridge provides a platform that changes how medical conversations are documented in healthcare settings. Its main product allows healthcare providers to record patient visits, which are then transformed into organized clinical documents. This helps doctors and other healthcare professionals save time on paperwork, allowing them to concentrate more on caring for their patients. Abridge stands out from its competitors by focusing specifically on the needs of healthcare providers, payers, and pharmaceutical companies, offering a solution that improves both documentation efficiency and patient outcomes. The goal of Abridge is to enhance the quality of patient care while making the documentation process easier for healthcare professionals.

Pittsburgh, PennsylvaniaHeadquarters

2018Year Founded

$201.8MTotal Funding

SERIES_CCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees