Client Support Analyst - Remote

New Orleans, Louisiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data and Technology, Lending, Fraud Prevention, Healthcare, Marketing, AutomotiveIndustries

Requirements

Candidates must possess over 3 years of experience in Client Services, with advanced skills in Customer Success metrics. Experience working directly with enterprise-level clients or partners in regulated industries is required, along with proficiency in US and Canadian tax forms (W2, 1099, PR, T4 RL1) and tax year-end processing. The role also demands experience with data-heavy client services, client billing, contract review, and leading client training and presentations. Advanced Excel skills, including managing complex spreadsheets, along with knowledge of Salesforce and Smartsheet, are essential.

Responsibilities

The Client Support Analyst will manage end-to-end client cases, ensuring tracking, prioritization, and communication across multiple systems. Responsibilities include supporting data validation, formatting, and delivery for year-end tax forms like W-2, 1099, GU, VI, and Canadian forms (T4, T4A, RL-1). The analyst will maintain high-touch client communication through status meetings, presentations, and call leadership, documenting client-facing summaries. They will navigate tools such as Salesforce, Smartsheet, internal platforms, Excel, and shared trackers, independently troubleshooting production and data issues. Collaboration with internal teams is key to ensuring seamless year-end processing, including performing QA on outputs, understanding specifications, and identifying file formatting issues. Availability for extended hours, including some weekends or evenings, and faster case turnaround expectations are required during the peak season from October to February.

Skills

Client Relationship Management

Data Oversight

Project Management

Technical System Fluency

Production Accuracy

Case Management

Data Validation

Data Formatting

Tax Forms (W-2, 1099, GU, VI, T4, T4A, RL-1)

Client Communication

Salesforce (SFDC)

Smartsheet

Excel

Troubleshooting

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees